Dynamics 365 Developer

Full-Time

We are seeking a skilled Microsoft D365 Customer Engagement Developer to join our team. The ideal candidate will have 3-5 years experience in implementing, customizing, and optimizing Microsoft Dynamics 365 solutions, with a strong focus on the Customer Experience Platform. You will work closely with stakeholders to understand business requirements and translate them into technical solutions.

This role is hands-on & requires a moderate understanding of D365 architecture, customization capabilities, and development tools, as well as strong programming skills and a commitment to delivering high-quality solutions. The ideal candidate will have a proven track record of developing customizations, extensions, and integrations within the D365 platform, with a background in CRM solutions & power platform/power apps.

Key Responsibilities

Configuration, Customization & Development

• This role is hands-on. You will configure, develop, customize, and extend the Customer Experience Platform using tools such as Power Platform, Azure Functions, and custom plugins.
• You will implement a best-in-class deployment process working closely with the Finance and Operations (F&O) team).
• You will work with business & business analysts to design solutions that best meet requirements.

Integration

• Design and implement integrations between Dynamics 365 and other systems (e.g., ERP, CRM, third-party applications) using APIs and middleware.

Technical Support

• Provide ongoing support and troubleshooting for existing implementations, addressing issues and optimizing performance.

Documentation

• Create and maintain technical documentation, including architecture diagrams, user guides, and best practice recommendations.

Training & Mentorship

• Train and mentor other developers and team members on Dynamics 365 best practices and new features.

Environment Management

• You will need to be able to configure environments as needed to support projects.

Testing & Deployment

• Develop and execute test plans and scripts to ensure the quality and stability of D365 customizations and integrations.
• Share test plans with BAs to help build a robust QA & Regression Test Suite.
• Assist in the deployment of CE solutions, including code migration, release management, and environment configuration.
• Troubleshoot and resolve issues encountered during testing, deployment, or production use.
• Collaborate with business analysts, stakeholders, and end-users to gather requirements (for new enhancements as well as bug fixes) and translate them into technical solutions.
• Assist with technical design documents, including data models, entity relationship diagrams, and system architecture diagrams.

Continuous Improvement

• Stay up to date with the latest updates, features, and best practices related to D365 development.
• Identify opportunities to optimize and enhance existing D365 solutions to improve performance, usability, and scalability.
• Lead & participate in code reviews, knowledge-sharing sessions, and other collaborative activities to foster a culture of continuous improvement.
• Streamline processes – from technical deployments & environment management to business app usability

Education/Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3-5 years of experience in Microsoft Dynamics 365 CE development and architecture with an integrated Dynamics 365 F&O environment.
• Proven experience as a software developer or similar role, with specific experience developing solutions on the D365 platform – specifically CE.
• In-depth knowledge of D365 customization and development tools, including Power Platform, Power Automate, Power Apps, and Azure DevOps.
• Experience in D365 architecture, configuration, customization, and integration with other enterprise systems.
• Strong programming skills in languages such as C#, JavaScript, .NET, TypeScript, and SQL.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience with Dynamics 365 integrations using Microsoft Dataverse and other third-party connectors.

Certificates/Licenses

• Microsoft certifications in Dynamics 365 or related technologies (e.g., MB-400: Microsoft Power Apps + Dynamics 365 Developer) are a plus.

Job Knowledge, Skill, And Ability Preferences

• Must be a self-starter who can take initiative and drive positive changes.
• Ability to study, analyze, and interpret complex information to improve practices or develop new approaches.
• Must be a problem solver and critical thinker who can challenge preconceived notions, observe, research, and interpret data and process results to drive process improvement and innovation.
• Proven track record of successful involvement in Dynamics 365 accounting software improvements and implementations.
• Experience and maturity in handling confidential and sensitive data and information.
• Understanding of CRM Systems, power apps, flows, business processes, industry standards & internal controls
• Must communicate effectively with end users, technical and non-technical team members, and customers.