Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Fairfield Inn & Suites Harrisburg West Mechanicsburg

Centrally located hotel near Harrisburg, PA

The Fairfield Inn Harrisburg West/Mechanicsburg offer spacious accommodations and convenient amenities just off I-81. Just minutes from Harrisburg, Hershey, Gettysburg and Carlisle, the hotel sits in the perfect location in South Central PA. Even large cities like Philadelphia, Baltimore and Washington DC are just a day trip's drive away. If you are coming to the area to Ski at Roundtop Mountain Resort, experience the thrills of Hersheypark® or attend one of the many car shows at the Carlisle Fairgrounds, then the Fairfield Inn is ideal for your stay. Fairfield Inn Harrisburg West/Mechanicsburg is the closest Marriott to the Deloitte headquarters and is in close proximity to Highmark Medical and Select Medical offices. Our Mechanicsburg hotel near Harrisburg, PA features 107 spacious guest rooms with complimentary WiFi, parking and breakfast. Bring the family and stay in one of our suites and enjoy the indoor pool. There is also a 24-hour fitness center to help you maintain your daily fitness routine.