Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Proficiently screen and transfer calls to the appropriate extension.
Greet and interact with internal and external guests in a genuine warm and friendly manner.
Maintain the integrity of the guests' privacy, including confidentiality of personal information.
Respond promptly to questions, concerns, and special requests. Follow-up to ensure the guest is satisfied.
Maintain knowledge of room types, hotel amenities, features, hours of operation and area attractions.
Expected to listen to all guest complaints. Properly and professionally handle all complaints and if required, seek assistance from leadership.
Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner.
Logs packages delivered to the hotel.
Carefully handles all emergency situations.
Other duties as assigned.

Responsibilities

The PBX Operator provides superior guest services. This includes providing prompt, courteous, and efficient handling of all incoming telephone calls. The PBX Operator provides information and services to any guest or visitor in a friendly, professional manner.

Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Capability to handle multiple calls along with relaying essential messages.
Proper knowledge of computer skills, data entry, and word processing
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Playa Largo Resort & Spa, Autograph Collection

ESCAPE TO OUR LUXURY KEY LARGO HOTEL

Located in Key Largo, FL, Playa Largo Resort & Spa is ideally situated within 14.5 acres of lush beachfront property overlooking the sparkling Florida Bay. A destination in itself, our pet-friendly hotel in Key Largo invites you to connect with nature and embrace the Florida Keys island life. Choose from 178 rooms, suites, bungalows and a beach house with Florida Bay and eco-rich island views at our luxury Key Largo hotel. Indulge in delicious cuisine and cocktails at our resort’s restaurants and bars. The Ocean Spa offers a wide selection of healing treatments, massages and wellness services to provide a relaxing getaway. Our island resort places you near popular Florida Keys attractions, including Theatre of the Sea, Dolphins Plus Bayside and John Pennekamp Coral Reef State Park. Ranked among the best resorts in Florida by Conde Nast, there is no better place to relax and play in the sand. Book a stay at our pet-friendly hotel in Key Largo today.