Description

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Are you ready to elevate your career by crafting unforgettable wellness experiences and leading a team to excellence? The Stillwater Spa at Park Hyatt Toronto, a serene sanctuary in the city’s heart, seeks a passionate Spa Supervisor to join our esteemed team. Nestled within the newly revitalized and iconic Park Hyatt Toronto, Stillwater Spa is celebrated for its unique blend of luxurious treatments and tranquil ambiance. It offers a world-class escape for our distinguished guests. As a Spa Supervisor, you will guide our team to deliver unparalleled service, ensuring every guest's experience is marked by peace, relaxation, and superior care. If you are a motivated and driven leader with a deep passion for holistic wellness and a dedication to setting new standards in luxury, we invite you to be part of our journey. Your role will be integral in contributing to the well-being of our guests in one of Toronto’s most prestigious environments, the Stillwater Spa, known for its unique blend of treatments and tranquil ambiance.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift
Paid medical days and paid personal days
Employer RRSP Matching Contributions
Complimentary hotel nights and discounts at Hyatt properties around the world
Extended Health and Dental benefits for you and your dependents 30 days after joining
Tuition reimbursement program
2023 and 2024 Great Place to Work Certified

About the Role

We are seeking a dedicated and experienced Spa Supervisor to join our team. The ideal candidate will have a strong background in spa management, excellent customer service skills, and the ability to lead and motivate a team. As a Spa Supervisor, you will be responsible for overseeing the daily operations of the spa, ensuring that all services are provided to the highest standards, and maintaining a clean and welcoming environment for our clients. You will also manage staff schedules, train new employees, and handle customer inquiries and complaints. The Spa Supervisor will work closely with the Spa Manager to develop and implement policies and procedures that enhance the overall client experience. Also, you will be responsible for inventory management, ordering supplies, and making sure that all equipment is properly maintained. The ideal candidate will have a passion for the spa industry, a keen eye for detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Establish work schedules and procedures and coordinate activities with other work units or departments

Resolve work-related problems and prepare and submit progress and other reports

Hire and train staff in job duties, safety procedures and company policies

Requisition of supplies and materials

Ensure smooth operation of computer systems, equipment and machinery and arrange for maintenance and repair work

Monitor quality and production levels

May perform the same duties as workers supervised.

Requirements

Ability to work a flexible schedule, including nights, weekends, and holidays.

Completion of a college certificate or diploma, or equivalent experience in managing a luxury spa.

Exceptional guest service skills, with strong verbal and written communication abilities.

Strong organizational skills, with the ability to prioritize and adapt to changing work environments.

Excellent interpersonal and problem-solving abilities.

Proficiency with spa/hotel software such as Book4Time, Opera, and BirchStreet is a plus.

Proven leadership abilities and substantial experience in luxury retail sales.

CPR certification is a plus.

Certification as a Registered Massage Therapist (RMT) or Esthetician is a plus.

Candidates must have identification and proof of authorization to work in Canada. This position does not offer sponsorship for work visas, so applications not meeting these criteria will not be considered.

Park Hyatt Toronto is committed to providing employment accommodation per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an interview, please inform the Human Resources department if you require accommodation.

Park Hyatt Toronto

Find your place at Park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people, so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.