Guest Service Agent
Part-Time

The Parkview Hotel
Syracuse, NY

A property of: Woodbine Hospitality Posted 10 days ago

Is Hospitality your Passion!

Compensation: $17.00

Perks: GoHilton Team Member Travel Rewards

The Parkview Hotel 

The Parkview Hotel is in the heart of it all, between Syracuse University and Downtown Syracuse, offering travelers the perfect combination of comfort and service in a boutique hotel that’s clearly individual.

The Parkview Hotel is currently seeking a Guest Service Agent. Our Guest Service Agents are fun, energetic professionals with the ability to exceed expectations using excellent guest service skills and a great smile!

Responsibilities: 

-Welcome Guests Upon Arrival – Provide information regarding the Hotel, Rooms and Amenities.

-Process all incoming and outgoing reservations and cancellation requests in a timely and efficient manner.

-Handle all In-House Guest Reservations requests; Extensions, Late Check-Outs and/or Rebooking’s.  

-Make, Modify and Cancel Reservations, via Telephone, Online or In-Person

-Maintain accurate guest information including Guest Information, Billing/Payments, Chagres, Etc.

-Maintain daily logs and checklists

-Respond to all guest requests in a timely manner

-Knowledge of all hotel features/services

Qualifications: 

-Must have open availability – Days, Nights, Weekends and Holidays

-Experience with Opera Property Management System (A Plus)

-Excellent Communication and Organizational Skills

-Excellent problem-solving skills and the ability to work well under pressure and stressful situations

-Exceptional multitasking skills and ability to be empathetic to guest needs

Become Part of Our Team and Enjoy: 

  • Competitive Wages
  • Referral Bonus Program
  • 401K Retirement Plan with Employer Matching
  • Health, Dental, Vision and Life Insurance for Full-Time Associates
  • GO Hilton Team Member Rewards – Travel Benefits with Food & Beverage Discount
  • Paid Time Off for Full-Time Associates
  • Paid Sick Time for All Associates
  • Professional Development and Career Advancement Opportunities
  • Endless Smiles and Positive Energy

The Parkview Hotel

Welcome to The Parkview Hotel, where exceptional service meets modern luxury in the heart of Syracuse, New York. As one of the city's premier boutique hotels, we pride ourselves on delivering unforgettable experiences to our guests while providing a rewarding and enriching work environment for our team members.

As part of our commitment to fostering a supportive and rewarding workplace environment, we're pleased to offer a range of perks designed to enhance your professional and personal well-being:

Become Part of Our Team and Enjoy: 

  • Competitive Wages
  • Referral Bonus Program
  • 401K Retirement Plan with Employer Matching
  • Health, Dental, Vision and Life Insurance for Full-Time Associates
  • GO Hilton Team Member Rewards – Travel Benefits with Food & Beverage Discount
  • Paid Time Off for Full-Time Associates
  • Paid Sick Time for All Associates
  • Professional Development and Career Advancement Opportunities
  • Endless Smiles and Positive Energy

At the Parkview Hotel, we're not just a place to work – we're a family united by our passion for hospitality excellence and commitment to creating unforgettable experiences for our guests. Join us and be part of something truly special.

Address 713 East Genesee Street, Syracuse, NY 13210
Property Type Hotel
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