Assistant Front Office Manager
Full-Time

Riggs Washington DC
Washington, DC

A property of: Lore Group Posted 2 days ago

SAVE

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Core Essential Functions

  • Welcome guests in a warm, personable, sincere, and friendly manner
  • Provide guest with information they inquire about (i.e. hotel information, nearest spa, etc.)
  • Supervise the efficient operations of reception including check in/out procedures
  • Communicate any relevant information to the Front Office Director and the Concierge
  • Ensure Front Office teams are fully prepared to work for the shift
  • Anticipate guest’s needs, and create personal and memorable experiences, and solutions
  • Collaborate and communicate with all departments to ensure seamless guest satisfaction
  • This position requires the following knowledge, skills and abilities
  • Fun and welcoming personality is a MUST
  • Leadership/managerial experience is preferred
  • A minimum of 1 -2 years hotel front desk experience
  • Ability to lead a team
  • Excellent communication skills; both verbal and written
  • Possess poise, elegance and a calm demeanor in all situations
  • Exceptional organizational skills
  • Flexible schedule is required to meet the needs of the business
  • Pay Range: Salary $55k - $62K

    Benefits

    At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

    • Medical, Dental & Vision Insurance (for full-time employees)

    • 6 complimentary nights a year at any Lore Group hotel

    • Lore Group Employee & Immediate Family Rates

    • Lore Group Friend and Family Rates

    • 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

    • 50% discount in Lore Group restaurants and bars

    • 10 Days Vacation - Plus every year an extra day

    • Company Paid Life Insurance 1.5X annual salary

    • Employee Assistance Program

    • Referral Incentive

    • 401K with 5% Match

    • Training and Development Programs

    • Additional perks via United Healthcare

    • Complimentary Employee Meals

    • Employee Recognition programs

    Equal Employment OpportunityLore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

    Location: Washington, DC

    Riggs Washington DC

    Address 900 F St NW, Washington, DC 20004
    Property Type Hotel
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