Front Desk Agent
Full-Time

The Rally Hotel in Denver
Denver, CO

A property of: Sage Hospitality Group Posted 12 days ago

SAVE

Compensation: $20.00 per hour

Why us?

The Rally Hotel is an independent, lifestyle hotel located in Denver’s downtown playground, McGregor Square. Located in the heart of Lower Downtown, The Rally is representative of all that Colorado has to offer. From the railway to the Rockies, Denver’s industrial roots to mile high skies, moments of discovery are found around every corner.

Our 182-room hotel is adjacent to the home of the Colorado Rockies, Coors Field and located on McGregor Square. This full-city block is the epicenter of entertainment featuring restaurants, retail and a circulate plaza with a stadium sized LED screen, that will host sports entertainment, movie nights and private events. The Rally inspires the playful side in all of us.

Come join our team at The Rally Hotel!

This position will be posted for the next 30 days, or until it is filled.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Must be fluent in oral and written English.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to read written communiques and monochrome computer screen.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
  • Mobility - must be able to reach all areas of hotel to assist clients.
  • Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

We offer all Full Time Hourly Associates some amazing benefits!�

  • Medical, dental, vision insurance
  • Health savings and flexible spending accounts
  • Basic Life and ADD insurance
  • Paid time off for vacation, sick time, and holidays
  • Eligible to participate in the Company’s 401(k) program with employer matching
  • Employee Assistance Program
  • Tuition Reimbursement
  • Great discounts on Hotels, Restaurants, and much more.
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $20.00 - USD $20.00 /Hr.
As we work to fully resume Sage’s operations, we want to connect with the best and brightest talent out there – YOU! Please click here to learn more about opportunities with Sage and provide your information so we can be in touch.

The Rally Hotel in Denver

THE ACCOMMODATIONS AT THE RALLY ARE A MODERN TWIST ON THE CLASSIC STAY.
Each of the spaces in our 176-room hotel was crafted to exhilarate and inspire, just like the city itself. Curated art, unique furnishings, and unexpected amenities foster a feeling of fun while still affording restful comfort that soothes the soul. We’re also one of the most well-appointed pet-friendly hotels in Denver.
In fact, every area within the building — from dining rooms and watering holes to meeting spaces and even our lobby — has been intentionally handcrafted to include playful surprises around every corner.

Address 1600 20th Street, Denver, CO 80202
Property Type Hotel
# Jobs 11
Other Jobs at The Rally Hotel in Denver:

The Rally Hotel in Denver

Denver, CO

A property of: Sage Hospitality Group

Part-Time
$15.27 per hour
26 days ago

The Rally Hotel in Denver

Denver, CO

A property of: Sage Hospitality Group

Full-Time
$22.00 per hour
about 20 hours ago

The Rally Hotel in Denver

Denver, CO

A property of: Sage Hospitality Group

Part-Time
$16.00 per hour
12 days ago

The Rally Hotel in Denver

Denver, CO

A property of: Sage Hospitality Group

Part-Time
$15.27 per hour
26 days ago

The Rally Hotel in Denver

Denver, CO

A property of: Sage Hospitality Group

Part-Time
$16.00 per hour
18 days ago

The Rally Hotel in Denver

Denver, CO

A property of: Sage Hospitality Group

Full-Time
$22.00 per hour
about 20 hours ago

The Rally Hotel in Denver

Denver, CO

A property of: Sage Hospitality Group

Part-Time
$15.27 per hour
12 days ago

The Rally Hotel in Denver

Denver, CO

A property of: Sage Hospitality Group

Part-Time
$21.00 per hour
about 20 hours ago

The Rally Hotel in Denver

Denver, CO

A property of: Sage Hospitality Group

Part-Time
$18.50 per hour
13 days ago

The Rally Hotel in Denver

Denver, CO

A property of: Sage Hospitality Group

Full-Time
$15.27 per hour
4 days ago