Front Office Manager
Full-Time
Courtyard Ruston
Ruston, LA
Compensation: $43,888.00 - $45,000 Yearly
Job Type
Description
Reports To
General ManagerSupervises
Reservations, Guest Services Representative, Night Audit and F&B Supervisor.Job Purpose
To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.Job Responsibilities
- Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.
- Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
- Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
- Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
- Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
- Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
- Receive departmental related guest complaints and ensures corrective action is taken.
- Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
- Other duties as assigned.
Job Skills
- Analyze and interpret business records and statistical reports; interpret policies established by administrators.
- Use mathematical skills to interpret financial information and prepare budgets.
- Understand the government regulations covering business operations.
- Make business decisions based on production reports and similar facts, experience, and opinion.
- Plan and organize the work of others.
- Change activity frequently and cope with interruptions.
Requirements
Education
- Bachelor’s Degree in Management, Hotel Administration, Business or related field.
Experience
- Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.
Salary Description
Courtyard Ruston
Experience the refreshing style of our hotel near Ruston, LA
Discover the imagined styles, comforts & convenience of Courtyard Ruston. Don't settle on yesterday’s hotels in Ruston, LA, our newly renovated abode provides a fresh experience for your stay. Settle into brand new rooms, which provide a true home away from home. Long & restful nights are easy with deluxe bedding including thick mattresses, crisp linens & mountains of plush pillows. Unwind watching our Smart TVs with premium channels & streaming capabilities in every room. Stay connected with free high-speed Wi-Fi, in every space at one of the top Ruston hotels. Stay active, in our cutting-edge fitness center, outfitted with free weights & cardio equipment, then take a dip into our shimmering outdoor pool. Indulge on unique dining experiences at our restaurant, The Bistro, which serves eclectic dinner & breakfast options accompanied by refreshing beverages. Our event space is perfect for any kind of social gathering, making us one of the best wedding venues in Ruston, LA.
| Address | 1309 Maxwell Boulevard, Ruston, LA 71270 |
|---|---|
| Property Type | Hotel |
| # Jobs | 4 |
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