Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Hotel Celare Cincinnati

SEE OHIO AT ITS FINEST WITH OUR LUXURY CINCINNATI HOTEL

Enter the heart of Cincinnati innovation at brand new Hotel Celare, overlooking University of Cincinnati and a few minutes from Downtown. You'll find our intuitively designed spaces in The District at Clifton Heights. Our mod vibe extends from our lobby to our natural light event spaces, that can expand to the wrap around terrace. Mingle with locals and travelers in our various food and beverage offerings throughout the property to include a Cameron Mitchell restaurant, The Vick Rooftop Bar, and Iris Cafe. Take in a workout in our 24/7 fitness center, or explore the shops and cafés lining the streetscape. Hotel Celare is the foundation of the ultimate gathering place for travelers and the community who seek an extraordinary hospitality experience. This is Cincinnati for the curious.