Compensation: $17.00 per hour

Description

Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing the Residence Inn Pigeon Forge, TN! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!

Responsibilities

Greet and processes guests as they check-in/out
Complete registration, secure payment, verify billing and adjust billing as needed
Confirm guest information, room rate, selection of room(s)
Code electronic keys
Assist guests with reservations and requests in a friendly, professional, and timely manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Provide high standards of quality to ensure guest satisfaction
Anticipate guests’ needs and consistently exceed their expectations
Implement creative solutions as needed while complying with brand standard
Demonstrate a thorough knowledge of hotel information including but not limited to:
Hotel Information
Room categories
Room rates
Packages
Promotions
Build strong relationships with guests, clients and groups while maintaining professional integrity

Possess knowledge of local area to answer guest questions

Requirements

Guest service experience preferred
Attention to detail
Team player
Organizational skills
Professional written and verbal communication

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Residence Inn Pigeon Forge

An entertaining experience awaits you at the all-new Residence Inn by Marriott®, located in the heart of Pigeon Forge, TN. Enjoy the short distance to the world-famous Dollywood Theme Parks and attractions. We are conveniently located next door to The Island Family Entertainment Center, the LeConte Convention Center and the Cal Ripken Experience. You will enjoy spectacular views of The Smoky Mountains & The Island.

What Pigeon Forge has to offer:

Amusement and Water Parks
Many Dining Options
Great Smoky Mountains
Shopping Outlets
Dinner Show Attractions
Located 33 miles from the McGhee Tyson Airport
Dollywood
Splash Country
The Island in Pigeon Forge
Downtown Flavortown by Guy Fieri
Junction 35 Spirits
Great Smoky Mountains National Park
Leconte Convention Center
Ripley’s Aquarium of the Smoky’s
Titanic Pigeon Forge
RainForest Adventures Zoo
Hollywood Wax Museum
Anakeesta
Multiple Hiking Trails
Skyland Ranch

Employee perks at Residence Inn Pigeon Forge:

Marriott Travel Discounts
Discounted tickets for Dollywood and Splash Country
Discounted tickets for dinner shows
Local 10% discounts at select shopping outlets
Free Anakeesta tickets for employee and family
Flexible scheduling
Team/family environment
Advancement Opportunities
Competitive pay
Recognition and Appreciation
Paid time off after 1 year

Who is the right candidate?

We are looking someone that possess a service heart and attitude. We are fun, spirited, and in it to win it. We believe in our team, our guests, and you.