Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures the Franchise and Shaner Brand Standard and experience for guests.
Adheres to policies of the facility, Franchise, and Shaner policies.
Monitors guest satisfaction and reports any concerns or methods for improvement to Spa Director. Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques. Follows up on guest requests and comments.
Accurately creates and maintains Spa services in spa computer systems.
Assists with coordination of spa events for the purpose of sales generation and community awareness.
Submits all paperwork and financial reporting in accordance with policies.
Actively involved in overall cleanliness and maintenance of facility.
Recommends retail products for home use to guests and suggestive sells other spa services.
Excellent knowledge of Spa Menu and services offered.
Other duties as assigned.

Responsibilities

The Spa Host / Desk Attendant is responsible for the overall operations of the spa front desk. This includes oversight of all spa reservations through Telephone Inquiries, Walk In’s and E-mail inquiries, client record keeping, POS transactions, gift card transactions, cash handling procedures and provide exceptional guest service. Maintain the Spa Retail area, replenishing inventory and display neatly on shelves, visual merchandising, cleaning – present retail products to guests at checkout, engage and offer guests information on retail items and exceed retail sales goals.

Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Knowledge of professional spa services and treatments a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Able to show initiative and make decisions.

Faro Blanco Resort & Yacht Club

FARO BLANCO RESORT

Welcome to the perfect blend of land and sea, where adventure meets relaxation. Faro Blanco Resort is truly one-of-a-kind in Marathon, Florida—a place where two distinctive resorts share the same laid-back, Middle Keys spirit, offering an authentic and luxurious Florida Keys experience. Our properties are a haven for sun lovers, water enthusiasts, food connoisseurs, and island hoppers alike. It's also an exceptional destination for unforgettable beachfront weddings, dynamic meetings, and unique gatherings or memorable experiences that break away from the ordinary.