Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Glassboro Rowan University

Our hotel is conveniently located on the Rowan University campus and just a short drive away from popular destinations in New Jersey and Philadelphia. With ample choices for our guests including flexible spaces, complimentary Wi-Fi and easy access to information through our GoBoard, we are the perfect choice for your time away in Glassboro. Our spacious guest rooms feature flat-screen HDTV's, mini fridges and luxury bedding. Dine on-site at The Bistro, serving breakfast and dinner with a delicious American cuisine, Starbucks coffee and cocktails. Enjoy our 24-hr well-equipped fitness center or take a swim in our indoor pool and whirlpool. Let our team help you plan your next meeting or special event in one of our spacious event spaces with room for up to 130 guests. Whether you are in town for a campus visit to Rowan University, business, or pleasure, we invite you to make our Glassboro hotel your home away from home.