Guest Service Manager
Full-Time

Graduate State College
State College, PA

A property of: Schulte Hospitality Group Posted 20 days ago

SAVE

Collegiate Hotel Group®, is seeking a Guest Service Manager to join Graduate State College and its brilliant team of hospitality enthusiasts. 

Job Duties And Responsibilities  

  • Monitors daily status of rooms, rates, discount rates and packages 
  • Maintains current list of available rooms for walk situations  
  • Coordinates blocking of rooms for groups  
  • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations 
  • Communicates hotel’s unique design elements for effective storytelling 
  • Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met  
  • Reviews guest satisfaction results and property audits to identify areas of improvement 
  • Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue 
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify an address employee opportunity areas 
  • Ensures staff communicates effectively with other hotel departments  
  • Maintains productive relationship with Valet Parking provider 
  • Regularly reviews department budget to meet budgeted wages and general expenses 
  • Ensures prompt and courteous service to guests  
  • Pre-registers guests according to standards  
  • Completes and monitors employee schedules 
  • Monitors and ensures VIP arrivals are executed to highest standard  
  • Keeps track of rooms to ensure accurate status and readiness for check-in  
  • Hires, trains and develops direct employees 
  • Interacts positively and professionally with guests to resolve issues 
  • Acts as Manager on Duty as required 
  • Works nights, weekends, and holidays as needed 
  • Other duties as assigned 

Education And Experience 

  • Minimum of 3 years in similar leadership role.  
  • High School Diploma/GED, post-high school education preferred  

Knowledge, Skills And Abilities 

  • Basic math skills 
  • Ability to communicate effectively verbally and in writing 
  • Strong leadership skills 
  • Ability to exceed expectations of guests and team members 
  • Excellent time management skills 

Benefits/ Perks 

  • Work today, get paid today, with Daily Pay! 
  • Free telemedicine and virtual mental health care access for all team members starting day one! 
  • Multiple health insurance and life insurance options 
  • 401k plan + company match 
  • Paid time off for eligible team members 
  • Holiday pay/ paid holidays 
  • Pet insurance 
  • Employee Assistance Program 
  • Discounted hotel rooms 
  • Savings Marketplace discounts on event tickets, electronics, gym memberships + more! 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. 

*Collegiate Hotel Group is an Equal Opportunity Employer. 

Graduate State College

Campus Digs Down The Road From Old Main

Rekindle the spirit of your alma mater at the smartest place to stay in town. From Graduate State College, it’s just one block to the Penn State University and a quick skip to Old Main. Located in the heart of downtown and an easy walk to the best spots in State College, our hotel is the perfect home base for Nittany Lion gamedays, campus visits and more.

Guestrooms are a classic college clubhouse, with sturdy wood furniture, vintage art and rich botanical prints. Pinstripes and plaids round out the room, and a stately lion floor lamp presides over the space. Here’s looking at you, State College.

Find ample space to work or play in our lobby lounge, where barnwood walls mingle with grand chandeliers and a touch of Pennsylvania Dutch. Pick up a read from our pleasantly packed bookshelves and settle in at the 20-foot communal table. While you’re in the lobby, grab a drink and classic American fare from Trophy Room, our signature Graduate Hotels food and beverage concept rooted in nostalgia.

So whether you’re dropping in for another record-breaking THON ™ weekend, to visit the local hotspots (Berkey Creamery, anyone?) or cheer on the Lions, we’re here to make your visit memorable. Our warm, friendly and whip-smart staff will guide you around State College, so that you feel like a local even if it’s your first time in town.

Let’s dance, Happy Valley.

Address 125 South Atherton Street, State College, PA 16801
Property Type Hotel
# Jobs 3
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