Conference Services Manager

Full-Time

Collegiate Hotel Group®, is seeking a Conference Service Manager to join Graduate Nashville and its brilliant team of hospitality enthusiasts.  

Job Duties And Responsibilities  

• Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards  

• Coordinates conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events at the hotel 

• Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space 

• Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event 

• Sign contractual agreements and usually keep records of all communications in writing 

• Meet with the heads of other departments in the hotel to coordinate any planned events 

• Monitor events and address unexpected problems as they arise to make sure that the functions go as planned 

• Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed  

• Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience 

• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures 

• Executes and supports the operational aspects of business booked (generating resumes, BEO’s, and customer correspondence)  

• Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty  

• Perform any other job-related duties as assigned  

Education And Experience 

• Minimum of High School education, post-high school education preferred  

• Minimum of 3 years in progressive hotel sales with leadership responsibilities  

Knowledge, Skills And Abilities 

• Strong analytical skills relative to impact on hotel revenues  

• Ability to communicate effectively verbally and in writing  

• Strong understanding of revenue management principles   

• Ability to use reservation and revenue management systems to develop pricing and sales recommendations  

• Must have flexible work hours that may include evenings, weekends, and holidays  

Benefits/ Perks 

• Work today, get paid today, with Daily Pay! 

• Free telemedicine and virtual mental health care access for all team members starting day one! 

• Multiple health insurance and life insurance options 

• 401k plan + company match 

• Paid time off for eligible team members 

• Holiday pay/ paid holidays 

• Pet insurance 

• Employee Assistance Program 

• Discounted hotel rooms 

• Savings Marketplace discounts on event tickets, electronics, gym memberships + more! 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. 

*Collegiate Hotel Group is an Equal Opportunity Employer.