Compensation: $13.00 per hour

Description

Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing our beautiful hotel! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth!

Responsibilities

Primary Responsibilities

Greet and processes guests as they check-in/out
Complete registration, secure payment, verify billing and adjust billing as needed
Confirm guest information, room rate, selection of room(s)
Code electronic keys
Assist guests with reservations and requests in a friendly, professional, and timely manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Provide high standards of quality to ensure guest satisfaction
Anticipate guests’ needs and consistently exceed their expectations
Implement creative solutions as needed while complying with brand standard
Demonstrate a thorough knowledge of hotel information including but not limited to:
Hotel Information
Room categories
Room rates
Packages
Promotions
Build strong relationships with guests, clients and groups while maintaining professional integrity
Possess knowledge of local area to answer guest questions

Requirements

Skills/Experience

Guest service experience preferred
Attention to detail
Team player
Organizational skills
Professional written and verbal communication

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Holiday Inn Express/Alcoa

As part of the greater Knoxville area, Alcoa, Tennessee, offers small town charm and warm hospitality while remaining within easy driving distance of the big city. Welcome to Holiday Inn Express Alcoa, TN: Where Exceptional Hospitality Meets Career Opportunities!

Are you passionate about providing outstanding service and creating memorable experiences for guests? Look no further! At Holiday Inn Express Alcoa, we pride ourselves on delivering exceptional hospitality while fostering a supportive and rewarding work environment.

About Us:

Located in the heart of Alcoa, Tennessee, in the foothills of the Smoky Mountains, our hotel offers a convenient and comfortable stay for both business and leisure travelers. With our unwavering commitment to guest satisfaction, we have become a trusted name in the hospitality industry.

Why Join Our Team:

1. Growth Opportunities: As part of the renowned Holiday Inn Express brand and the M. Gibson Hotels family, we offer excellent prospects for career advancement. We prioritize internal promotions and professional development, empowering our team members to thrive and achieve their goals.

2. Supportive Work Environment: At our hotel, we believe in the power of teamwork. We foster a collaborative and inclusive workplace culture where everyone’s contributions are valued and respected. You’ll be part of a close-knit team that supports each other’s success.

3. Employee Benefits: We understand the importance of work-life balance and offer competitive compensation packages, including tele health, retirement plans, paid time off, and other perks. Your hard work will be rewarded and recognized.

4. Guest-Centric Approach: We are dedicated to providing exceptional service to our guests, and this commitment extends to our team members. You’ll have the opportunity to learn and develop valuable customer service skills while making a positive impact on our guest’s experiences.

5. Community Involvement: We believe in giving back to the community that supports us. We actively participate in local initiatives and encourage our employees to get involved, fostering a sense of pride and connection.

Join our dynamic team and be part of our success story! We look forward to reviewing your application and potentially welcoming you to our exceptional hospitality family.