General Manager - The Set

Full-Time

Key Responsibilities

Leadership & Team Management

• Hire, train, and mentor on-site staff, including leasing agents, administrative personnel, and maintenance teams.
• Foster a collaborative and high-performing team environment that emphasizes accountability and professional growth.
• Conduct regular performance evaluations and provide coaching to ensure staff success.

Financial Oversight

• Prepare and manage property budgets, ensuring alignment with financial goals.
• Analyze and report on monthly financial performance, including variance analysis and corrective actions as needed.
• Oversee capital expenditure projects, tracking progress and maintaining fiscal responsibility.

Property Operations & Maintenance

• Ensure the seamless operation of all aspects of the property, including leasing, maintenance, and security.
• Conduct regular inspections of the property, addressing maintenance issues proactively and ensuring compliance with safety regulations.
• Supervise vendor relationships and negotiate service contracts to maintain the highest standards of quality and efficiency.

Resident Relations & Retention

• Develop and implement initiatives to enhance the resident experience and increase retention rates.
• Resolve resident complaints and service requests in a timely and professional manner, ensuring high levels of satisfaction.
• Oversee lease renewals, pricing strategies, and marketing initiatives to optimize occupancy.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations, including Fair Housing laws and other housing-related statutes.
• Maintain accurate records and reports, including certifications, inspections, and incident documentation.
• Work closely with legal and compliance teams to address any regulatory or tenant-related issues.

Marketing & Leasing

• Collaborate with marketing teams to implement strategies for attracting and retaining residents.
• Monitor local market trends and competitor properties to identify opportunities for competitive positioning.
• Oversee leasing activities to ensure timely turnover of units and minimal vacancy losses.

Special Projects & Strategic Initiatives

• Lead or participate in special projects to improve operational efficiency, customer experience, or property performance.
• Actively contribute to company-wide initiatives, including employee engagement, sustainability, and innovation efforts.

Qualifications:

• A minimum of 5 years of supervisory experience in residential property management or a related field.
• Demonstrated expertise in financial management, customer service, team leadership, and operational excellence.
• Strong problem-solving abilities with a focus on innovation and proactive solutions.
• Proficiency in Microsoft Office (Word, Excel) and familiarity with property management systems like Yardi is a plus.
• A Bachelor’s degree from an accredited institution is required.
  
  Link to Job Posting on Related Career Site:
  https://careers-related.icims.com/jobs/17514/general-manager/job?source=hospitalityonline&utm_source=hospitalityonline&mode=view&mobile=false&w%5B%E2%80%A6%5Dtrue=&needsRedirect=false&jan1offset=-300&jun1offset=-240

The Set offers fully-furnished, fully-serviced and unfurnished residences for a never-before-seen, hotel-like living experience. Residents enjoy access to The Set Club, a resident-only social club designed for work, play and everything in between featuring a co-working floor, a rooftop pool and garden lounge, plus a private restaurant. 

To Read More about The Set, Click here: https://www.related.com/our-company/properties/set