Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate New Havenand its brilliant team of hospitality enthusiasts.

Job Duties And Responsibilities

Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities

Escort VIPs to room and check them in prior to arrival

Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

Responsible for issued bank - count bank at beginning and end of shift.

Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management

Maintains front desk area to be clean and organized

Monitor and promptly answer guest questions and requests through property management system SMS in accordance with brand standards

Ensure each shift begins by reviewing resume binder, Front Office Announcements board and pass on with the associate who just concluded shift

Ensure uniform is clean and pressed and worn to each shift

Alerts management of low inventory items that need to be re-ordered (keys, key packets, grab & go items, office supplies)

Monitor and restock grab and go and guest amenities

Assisting with lobby activation as needed

Assist guests with concierge services and act as a local insider when recommending restaurants, attractions, and activities

Offer luggage assistance and storage to guests

Ensure all scheduled shifts that are switched are approved by a manager in advance

Utilize proper procedures when handling guest PPI data

Understands the key points to communicate for a Graduate Arrival experience

Follows through and feels ownership of guest requests through brand and property mandated channels (ie PMS, property management system, walkie talkies)

Resolves guest complaints in a professional and efficient manner

Promotes Graduate Culture by exhibiting the 5 pillars of our mission

Actively participates in brand wide programs including but not limited to upsell, email capture

Responsible for assisting management with on-the-job training of new associates

Always retrieve necessary identification documents and form of payment upon guest arrival

Responsible for completing shift check list upon conclusion of every scheduled shift

Promote and participate in brand wide initiatives

Audits the daily guest ledger

Handles all end-of-day accounting functions including posting daily room rates and room tax

Ensures accuracy of all charges to guest folios

Averages sum of revenues of all accounts receivable from food, room and other departments

Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues

Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift

Monitors hotel security camera system

Ensures that lobby is well-maintained, properly lit and with music at proper volume

Work nights, weekends, and holidays as needed

Any other duties as assigned

Education And Experience

Minimum of 1 year in Accounting or Night Auditor role

Knowledge of PMS

High School Diploma/GED

Knowledge, Skills And Abilities

Ability to communicate effectively verbally and in writing

Team player

Ability to exceed expectations of guests

Basic accounting/math skills

Benefits/ Perks

Work today, get paid today, with Daily Pay!

Free telemedicine and virtual mental health care access for all team members starting day one!

Multiple health insurance and life insurance options

401k plan + company match

Paid time off for eligible team members

Holiday pay/ paid holidays

Pet insurance

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.

Graduate New Haven

A Storied Stay In The Heart Of New Haven

Rekindle the spirit of your alma mater at the smartest place to stay in New Haven. A local landmark, Graduate New Haven sits in the heart of downtown, making it a perfect spot to host your next event or business trip. The city’s best art galleries, shops, restaurants and theaters are right outside our front door, and Yale’s campus is just a few blocks away.

Originally the Hotel Duncan, our character-laden lodgings are steeped in history. To celebrate the building’s storied past, we looked to its founding in 1894. A blue and white palette in of-the-era patterns decorates guestrooms and public spaces. Nods to campus icons, including Handsome Dan and Mory’s Cups, mix with antique art and furniture for an authentic bygone Ivy feel.

In the lobby, Poindexter serves locally made pastries and other a.m. favorites. Pair with a tasty cortado or cold brew for an A+ start to your day. Or grab a local brew and a sausage at the new Old Heidelberg.

So whether you’re in town rallying for a Bulldogs win, exploring the Chapel Street historic district or visiting New Haven’s museums and art galleries, we’re here to make your stay memorable. Our warm, friendly and whip-smart staff will guide you around New Haven, so that you feel like a local even if it’s your first time in town.

Welcome to Graduate New Haven!