Guest Service Agent / Night Auditor

Full-Time

Description

Wage: Guests Services Agent $32.60/hr - Night Auditor $‎33.62/hr

WHO WE ARE

LUMA Hotel San Francisco is the next generation lifestyle experience. Our world outlook is modern, aware, dynamic and energized. Our location is the new heart of San Francisco the Mission Bay neighborhood. Oracle Park, Chase Center, tech/ biotech and the waterfront are all at our doorstep. Are you our next bolt of energy?

THE ROLE

The Guest Services Agent ( 3 day shifts) /Night Auditor (2 overnight shifts) provide our guests with excellent service at the front desk from arrival to departure, and respond to guests needs, requests, and complaints.

WHAT YOU'LL DO:

• Warmly welcome, receive, register, and check in/out guests efficiently.
• Answer all guests questions accurately and resolve problems in a timely manner to ensure guest satisfaction.
• Communicate with other hotel departments as needed to maintain a consistently high level of guest satisfaction.
• Balance all department accounts; balance all credit cards to the appropriate PMS system(s)
• Run "end of the day" reports for PMS systems to close out for the day
• Welcome and register guests, and ensure that guests have a seamless registration and departure experience
• Review front desk log at start of shift and record information as needed throughout the shift
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Work cooperatively and professionally with co-workers and supervisors.
• Other guest service duties as assigned.

WHAT WE LOOK FOR:

• High school graduate.
• Must have 1-2 years of customer service experience.
• Previous guest service experience in a full service hotel or similar job experience preferred.
• Previous computer experience required, previous PMS experience preferred.
• Individuals with passion for customer service and able to work with others seamlessly. This means having no problem collaborating within a diverse team.
• Dynamic and working calmly under pressure.
• Ability to be carrying/lifting up to 25 pounds, frequent kneeling, pushing, pulling, lifting and occasional ascending or descending ladders, stairs and ramps.
• Flexibility to accommodate varying schedules including weekends and holidays.

PERKS

At LUMA Hotel, we want you to be well and thrive. Our benefits package includes:

• Healthcare coverage
• 401K Savings Plan
• Wellness perks
• Commuter Program
• Paid time off
• Learning and Development resources

At LUMA, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to carolina.perdomo@lumahotelsf.com or calling 415‐757-1421 to let us know the nature of your request. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.