Collegiate Hotel Group®, is seeking a Guest Service Manager to join Graduate Richmondand its brilliant team of hospitality enthusiasts.

Job Duties And Responsibilities

Monitors daily status of rooms, rates, discount rates and packages

Maintains current list of available rooms for walk situations

Coordinates blocking of rooms for groups

Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations

Communicates hotel’s unique design elements for effective storytelling

Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met

Reviews guest satisfaction results and property audits to identify areas of improvement

Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify an address employee opportunity areas

Ensures staff communicates effectively with other hotel departments

Maintains productive relationship with Valet Parking provider

Regularly reviews department budget to meet budgeted wages and general expenses

Ensures prompt and courteous service to guests

Pre-registers guests according to standards

Completes and monitors employee schedules

Monitors and ensures VIP arrivals are executed to highest standard

Keeps track of rooms to ensure accurate status and readiness for check-in

Hires, trains and develops direct employees

Interacts positively and professionally with guests to resolve issues

Acts as Manager on Duty as required

Works nights, weekends, and holidays as needed

Other duties as assigned

Education And Experience

Minimum of 3 years in similar leadership role.

High School Diploma/GED, post-high school education preferred

Knowledge, Skills And Abilities

Basic math skills

Ability to communicate effectively verbally and in writing

Strong leadership skills

Ability to exceed expectations of guests and team members

Excellent time management skills

Benefits/ Perks

Work today, get paid today, with Daily Pay!

Free telemedicine and virtual mental health care access for all team members starting day one!

Multiple health insurance and life insurance options

401k plan + company match

Paid time off for eligible team members

Holiday pay/ paid holidays

Pet insurance

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.

Graduate Richmond

Grand Slam Pad With A Little Punk N’ Spunk

Welcome to Graduate Richmond—where your intellectual curiosity meets your favorite place to stay.

Graduate Richmond is conveniently located near Virginia Commonwealth University, a hop from the airport and knee deep in the 400-year-old history of America’s legends and lore. A championship collection of golf greens courses through the James River region and revolutionary state capital, making Graduate the smartest place to stay in town!

Our warm walnut paneled lobby nods at the impressive and courageous past of local tennis luminary Arthur Ashe. Preppy elements mixed with a mid-century minimalism and a hint of history help tell his story. Perforated vinyl seating, cable knit details and a collection of his signature frames displayed in Brookfield bring his spirit to life. Monument lined cobblestone streets beckon the art and architecture of the past – inspiring the art collection that charms our halls, walls and cozy navy guest rooms.

Grab a bite in Brookfield, our lobby café and watering hole, or get your consummate collegiate on in the lobby-level game room, complete with a Shuffleboard, Pool Table and a Ping Pong table, this hang out will keep you preoccupied for hours. Then head up to Byrd House, our seasonal rooftop pool and bar perched sixteen floors up serving a twist on concession stand favorites, sporting cocktails and a whole lotta fun.

So whether you’re in town rallying for the Rams, dropping by for a show at The National or in town for a meeting or meet up at the 17th Street Farmer’s Market, we’re here to make it memorable. Our warm, friendly and whip smart staff (#humblebrag) can guide you to and around Richmond so that you feel like a local, at home again even if it’s your first time in town.

Our hotel rooms are ready for a night like you’ve never had before, where little moments of surprise and discovery will meet you down every corridor and around each corner. This is Graduate—be ready to be inspired.