Makoto Supervisor
Full-Time

Grand Hyatt Vail
Vail, CO

A property of: Hyatt Hotels Corporation Posted about 10 hours ago

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Description

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best.

The Makoto Supervisor is responsible for overseeing the front-of-house operations of the restaurant, ensuring a seamless and positive dining experience for all guests.  This includes managing reservations, seating guests, coordinating the waitstaff, and resolving guest issues.  The Makoto Supervisor plays a crucial role in maintaining the restaurant's reputation for excellent service and creating a welcoming atmosphere.

Essential Duties and Responsibilities

* Manage the reservation system, ensuring efficient booking and table management.

* Greet guests warmly and professionally upon arrival, providing exceptional customer service.

* Seat guests efficiently and according to restaurant policies, considering party size and preferences.

* Oversee the waitstaff, providing support and guidance, and ensuring prompt and efficient service.

* Resolve guest complaints and issues in a timely and professional manner, maintaining a positive rapport.

* Maintain a clean, organized, and welcoming front-of-house area.

* Collaborate with the management team to improve restaurant operations and enhance customer satisfaction.

* Assist with other front-of-house duties as needed, such as assisting with table clearing or bussing.

* Actively participate in marketing and sales efforts to increase restaurant revenue, including promoting large party bookings.

 Incentive Pay:

The Makoto Supervisor will receive a 3% incentive bonus based on the total revenue generated from large parties (defined as parties of 10 or more guests) booked directly by the Makoto Supervisor. This bonus will be calculated and paid bi-weekly.  Documentation of bookings, including guest counts and revenue, must be accurately maintained.

 Qualifications:

* Excellent communication, interpersonal, and customer service skills.

* Strong organizational and time management abilities.

* Ability to work effectively under pressure and handle multiple tasks simultaneously.

* Knowledge of restaurant operations and procedures.

* Professional appearance and demeanor.

 Preferred Qualifications:

* Experience with reservation management systems.

* Bilingualism (specify languages if applicable).

Why Work at Hyatt?

  • Enjoy free meals in our colleague cafeteria for every shift worked
  • Free parking on-site
  • 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
  • Discounted & Complimentary hotel room nights
  • Medical, Dental, Vision Insurance – (Full-Time colleagues)
  • Flexible Spending Account (Full-Time colleagues)
  • Retirement Savings Plan
  • Basic Life Insurance
  • PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
  • Opportunities to work around the world with Hyatt Hotels and Resorts

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Grand Hyatt Vail

Vail's premier ski-in/ski-out luxury resort featuring year-round activities and inspirational meeting space.

Grand Hyatt Vail, Vail’s premier mountain resort offers the epitome of elevation with 285 newly renovated guestrooms and suites featuring sophisticated décor,  luxuriously appointed bathrooms and delightful turn down traditions – the perfect home base for year-round adventure and escape tucked along the pristine evergreens of Vail Mountain and the picturesque Gore Creek.  With Vail and Lionshead Villages only a five-minute drive by private car or the complimentary hotel shuttle, Grand Hyatt Vail’s location offers both town activities and events along with nature’s sanctuary as part of your memories.  

Grand Hyatt Vail will enchant you with 40,000 square feet of function space and Colorado inspired culinary creations from the new restaurant, Gessner, an upscale market and Fireside Lounge with breathtaking views and an inventive après scene, blissful spa treatments, a premiere skiing experience including an on-property ski lift (seasonal), ski concierge, rentals and ticket office, and four seasons of adventures for all ages inspired by our beloved mountainside setting and culture. 

Address 1300 Westhaven Dr., Vail, CO 81657
Property Type Hotel
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