Arrival

o Report to manager at exact beginning of each scheduled shift fully groomed according to 5 Star Plaza Standards with all personal service supplies on hand

o Punch in and out for all shifts in full uniform ready to begin shift

o Read communication board/log book.

Pre-Shift

o Communicate with out going shift, if applicable.

o Participate in departmental meetings and shift line-ups.

o Know your shifts and station assignments.

o Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.

Service

o Greet each guest in a sincerely warm, friendly manner using the guest name (at least three times).

o Provide prompt, courteous and efficient food and beverage service.

o Demonstrate 5 Star Plaza Standards in all interactions.

o Demonstrate an attitude of friendly hospitality in every aspect of service.

o Remain observant and responds to each guest at all times.

o Maintain cleanliness and condition of the work areas and equipment, including front of the house locations.

o Clear and Reset dining tables.

o Perform all assigned side work regularly, promptly, and correctly.

o Effectively handle guest concerns.

o Consistently restock side stations throughout service periods

o Maintain functionality and par levels of operating equipment in pantries throughout service.

o Implement standards/procedures of service for guests consistently as per outlet’s sequence of service.

o Assist the Servers and Food Runners whenever necessary to ensure superior guest service.

o Assist in running food to the tables, naming the dishes to the guest and ensuring they are presented to the correct seat number

o Make appropriate suggestion of food and beverages; employ suggestive

selling and up selling techniques.

Post-Shift

o Ensure your workstation is clean, neat and in order.

o Bring all dishes back to the stewarding area.

o Retrieve cleaned restaurant equipment from stewarding area and return to restaurant.

Leave

o Communicate with incoming shift, if applicable.

o Anticipate uniform needs for next scheduled shift.

o Check with Manager for any outstanding duties.

o Clock out at the exact end of scheduled shift.

Hourly Rate: $15.94 - $21.25

Qualifications

Previous food and beverage experience in a luxury hotel setting is an asset.

Must be physically fit in order to lift trays of food or food items up to 50 pounds.

Must be physically fit in order to transport trays of food or food items up to 50 pounds through staircase from kitchen to restaurant.

Must be able to stand and walk throughout entire shift

Must have a very flexible schedule including weekends and holidays.

Knowledge of food, wine, Fame cocktails, spirits and water

Know and implement standards/procedures and sequence of service consistently.

Excellent eye for detail and the ability to multi-task.

Ability to read food orders and sequence the delivery appropriately

Team player and willing to help out other Food and Beverage outlets.

Must possess outstanding guest services skills and professional presentation.

Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Must maintain composure and objectivity under pressure.

Must be effective at listening, understanding, and clarifying the concerns and issues raised by guests.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Plaza Hotel

For more than 100 years, The Plaza has been the New York hotel to see and be seen. Kings, presidents, and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs, as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South, this luxury hotel was constructed in the most fashionable residential section of New York City.

From its original 19th century construction to its magnificent $450 million dollar restoration in 2008, the world’s most famous hotel has had a remarkable history. While traditions remain, such as the opulent grandeur of the Beaux-Arts décor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, The Todd English Food Hall, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. For suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.