Reservation & Inventory Manager

Full-Time

American freedom gained its foothold in Philadelphia – a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all – the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic—a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression—with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.�

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Our associates understand the needs and wants of our guests and can address them without hesitation.� They create a personalized experience for each person who visits The Logan and support one another in doing so.� If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.

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We are currently seeking a Reservation and Inventory Manager to join our amazing team!

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Supervise and handle all telephone inquiries and reservations to provide efficient, accurate and courteous reservation services and telephone solicitations while maintaining on-going communications with group sales and the front desk on room status. Responsible for maximizing revenues and meeting annual budget.

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• �Answer the telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately, using the hotel's selling strategy and segmenting reservations into the appropriate category.
• Prepare and reconcile forecasts and reports to include but not limited to; a daily three-day forecast, 90-day forecast strategy boards, etc.
• Supervise the Reservations Sales personnel; interview, hire, train, coach and counsel, schedule, verify and direct.
• Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.
• Track denials, demand and forecast information on a daily basis including franchise database.
• Maintain accurate records for guaranteed no-shows, cancellations, advance deposits, occupancy and history information.
• Maintain a group information log and monitor the progress of all room blocks.
• Maximize franchise resources, including rate solicitation, program participation and other tools.
• Respond to telephone inquiries and reservation requests by explaining product and service options in order to sell rooms. Gathers needed information from customer in order to confirm reservation.
• Negotiate rates and up-sells rooms in order to increase occupancy and maximize revenues.
• Promotes the hotel and its services in order to capture customers and increase revenues.
• Operate reservations system by entering and accessing data in order to provide callers with accurate hotel information.
• Provide accurate and up-to-date manual and computerized reports on daily and monthly room and reservations information in order to assist management with forecasting, tracking and staffing.
• Compile, sorts and stores reservation cards in order to maintain accurate and organized files for easy access and research.
• Direct yield management effort effectively.
• Enter all special room requests into computer or manual system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.
• Keep up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.
• Input group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues.

Education/Formal Training

High School diploma or equivalent. Further education is desirable.

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Experience

Must have two to three years of hotel front office and/or reservations experience.

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Knowledge/Skills

• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests.
• Ability to operate computer reservations systems.
• Ability to effectively supervise staff. Fluency in a second language is desirable.
• Excellent hearing required for taking reservations over phones.
• Excellent vision necessary to read computer screen and relay information to guests.
• Excellent speech communication skills required to negotiate, convince, sell and influence.
• Excellent comprehension and literacy required to read and understand computer screen, reports, etc.
• Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
• Must have ability to communicate verbally and to follow written or verbal instruction.
• Must be able to use tact and understanding when dealing with demanding or unpleasant customers.
• Must be able to memorize facts and figures.
• Must be organized and display patience when handling more than one call at a time.
• Must be friendly, enthusiastic and helpful.

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