General Manager/Sales Director

Full-Time

Job Overview: We are seeking an experienced and dynamic General Manager / Sales Director to lead and oversee the day-to-day operations of our 125 unit Ramada by Wyndham Kent-Seattle Area, ensuring exceptional guest experiences while driving revenue growth through strategic sales initiatives. This key leadership role combines operational excellence and strong sales acumen to achieve both financial and service objectives. The successful candidate will be a proactive, results-oriented leader with a track record of success in hotel management and sales leadership.

Key Responsibilities:

Operational Management:

• Oversee the overall operation of the hotel, including guest services, housekeeping, maintenance, food & beverage, and front desk operations.
• Develop and implement standard operating procedures (SOPs) to ensure efficient operations and maintain the highest level of guest satisfaction.
• Monitor financial performance, ensuring profitability while maintaining quality standards.
• Lead and mentor hotel staff, fostering a positive and productive work environment.
• Ensure compliance with all hotel policies, procedures, safety regulations, and brand standards.

Sales and Business Development:

• Develop and execute the hotel’s sales strategy to maximize revenue across all revenue streams, including room sales, events, F&B, and ancillary services.
• Build and maintain strong relationships with corporate clients, travel agents, group organizers, and other key stakeholders.
• Identify and pursue new business opportunities to expand the hotel’s market share and enhance brand visibility.
• Lead sales efforts for large group bookings, conferences, weddings, and corporate events, driving business through both direct sales and marketing initiatives.
• Collaborate with the marketing team to implement effective campaigns and promotions to attract new guests and increase occupancy.
• Develop and manage the hotel’s sales budget, forecast room revenues, and monitor performance against targets.

Financial Oversight and Budgeting:

• Prepare and manage the hotel’s operating budget, ensuring alignment with financial goals and targets.
• Monitor and control operational costs, including labor, supplies, and maintenance, while maintaining high service standards.
• Analyze financial statements and key performance metrics to track progress and implement corrective actions as needed.
• Work closely with the ownership group and regional management to provide regular performance reports and insights.

Guest Experience and Quality Control:

• Champion exceptional guest service by ensuring all guest concerns and requests are handled promptly and professionally.
• Monitor guest satisfaction scores and take proactive measures to address any negative feedback.
• Conduct regular property inspections to ensure cleanliness, maintenance, and presentation meet high standards.
• Ensure the hotel delivers consistent service across all departments, striving to exceed guest expectations.

Qualifications:

• Proven experience (5+ years) in a senior hotel management role, preferably with combined experience in general management and sales leadership.
• Strong sales background with a track record of driving revenue growth and expanding market presence in a competitive environment.
• Excellent understanding of hotel operations, revenue management, and budgeting processes.
• Exceptional leadership skills with the ability to motivate, inspire, and manage a diverse team.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to develop and implement sales strategies to achieve business goals.
• Strong financial acumen and experience managing budgets and financial reporting.
• Experience with hotel management software and booking systems.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Certifications such as CHA (Certified Hotel Administrator) or similar industry credentials (a plus).

Additional Skills & Attributes:

• Proactive and solution-oriented with a high level of problem-solving ability.
• Ability to work under pressure and prioritize tasks effectively.
• Strong networking skills and ability to build relationships with clients, local businesses, and industry partners.
• High standards of professionalism and ethical behavior.
• Flexibility and adaptability in a fast-paced and evolving environment.