Assistant Director of Sales & Marketing

Full-Time

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

WHAT WE OFFER:

Our quirky group offers a break from the repetition, with no two days that are ever the same.

Day 1, we are pleased to offer:

• Hotel Discounts at over 7,000 Choice Hotels

• Free Daily Meal​

1st of the Month after 30 Days of Employment:

• Full benefits package, including health, dental, vision, short & long term disability, auto insurance, and so much more!

• Employer paid Short Term Disability insurance and HSA contribution

• 401(k) Retirement Plan

90 Days:

• Paid Vacation and Sick Time

• 8 Paid Holidays

• Paid Bereavement

1 Year:

• Paid Floating Holidays

Key Responsibilities 

• Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies 
• Develops and implements strategies for achieving individual sales goals 
• Participates in the implementation of marketing and sales strategies that support achievement of the hotel’s goals 
• Achieves market share and revenue goals by working with the Director of Sales (Marketing) on individual and team goals within assigned market segments 
• Develops data and recommends programs to meet clients' needs 
• Prepares proposals and contracts that are geared to maximize profit while satisfying client needs 
• Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business 
• Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other RHG Hotels 
• Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas 
• Participates in the implementation of marketing strategies which are designed to increase awareness in the local market 
• Participates in the implementation of public relations and advertising campaigns 
• Ensure all materials used are in accordance with brand standards 
• Maintains proper flow of information to sales team, reviews sales work file of assigned accounts 
• Communicates clients' requests to all departments in an effective and timely manner 
• Ensures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team 
• Participates in and contributes to the completion of monthly booking report(s) 
• Prepares reports to improve management decision making and critical evaluation of work activities 
• Acts as team leader and back-up to Director of Sales (Marketing) 
• Works closely with the Director of Sales (Marketing) to lead the team in his/her absence 
• Develop key leadership skills by working with Director of Sales (Marketing), attending classes, and working with other executive committee members 
• Executing strategies and practices which support employee engagement 
• Recruits the human resources necessary to achieve hotel and Management Services’ goals 
• Implementation of strategies and practices which support employee engagement throughout the hotel 
• Actively recruits and selects qualified candidates for open roles 
• Implements performance expectations and provides employees with on-going feedback 
• Directly coaches and counsels the team to achieve performance objectives and reach their fullest potential 
• Executes employee engagement plans in the department 
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations 
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service 
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems 
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis 
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction 
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest 

Responsibility #1 (50%): 

• Providing oversight and management to contracting groups and group 
• room blocks. 

Responsibility #2 (25%): 

• Forecasting, setting, and monitoring of rates, and budgeting based off of 
• actuals, futures and market changes. 

Responsibility #3 (25%): 

• Participating and promoting location specific marketing and promotions, 
• as they align with or enhance any brand existing offerings.

Requirements/Skills 

• High school diploma required, bachelor’s degree preferred 
• Minimum three - five years hotel sales experience 
• Minimum one - two years supervisory experience preferred 
• General knowledge of contract laws 
• Experience managing owner relationships 
• Experience managing a team 
• Able to resolve conflicts; guests, supervisor and employee 
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork 
• Previous experience operating Revenue Management Software (G3, OTA Insight, etc.) 
• Knowledge of hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning 
• Ability to travel 

Physical Demands

• Required to stand, sit, and walk for extended periods of times 
• Lift, carry, or otherwise move and use of force or exertion up to 75 lbs. 
• Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.