Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

As an Executive Meeting Manager, you will be primarily responsible for ensuring that revenue goals are achieved or exceeded by proactively prospecting, closing and facilitating group business opportunities as well as event execution. As well as, participating in the implementation of strategies to increase hotel awareness and coordinating the execution of the business with other departments.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

Key Responsibilities

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

Develops and implements strategies for achieving individual sales goals

Achieves market share and revenue goals by working with the Assistant Director of Sales (Marketing) on individual and team goals within assigned market segments

Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
- Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
Solicits files on a timely basis to confirm business
- Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
- Delivers and sells hotel’s features and benefits to meet clients' needs
Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
- Ability to pivot in both markets and team role pending changing economic and team dynamics
Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners
Ensure all materials used are in accordance with brand standards
Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

Assists with the completion of monthly booking report(s)
Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Responsibility #1 (45%):

Sales initiatives, managing RFPs, detailing BEOs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests.

Responsibility #2 (10%):

Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.

Responsibility #3 (45%):

Servicing of booked events within market segment. Serving as point of contact and liaison between guests, sales, catering and all other impacted hotel operations departments post to ensure smooth execution of meetings and events.

Requirements/Skills

Minimum one - three years full service hotel experience in the sales and/or catering department
Local market knowledge preferred
High school diploma required, bachelor’s degree preferred
Experience managing to brand standards
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Exposure or previous coordination of hotel sales contract laws
Proficient computer skills including Microsoft Office suite, Delphi and/or Opera
Strong verbal and written communication skills
Strong negotiation skills
Ability to travel
Ability to work a flexible schedule when needed due to business volume or group needs

Physical Demands

Required to stand, sit, and walk for extended periods of times
Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug- free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Radisson Blu Mall of America

After an adventure-filled day at Mall of America, walk back to the Radisson Blu to relax in one of our 500 chic rooms and suites. We offer 181 king rooms, 290 double-queen rooms, and 29 suites so that you can choose the room that’s right for you—and that holds all your purchases from the mall.