Guest Service Representative

Full-Time

Reports To

Supervises

Schedule:  Applicants with flexible availability (available to work any days of the week, including holidays and weekends) will be highly considered. 

What's In It For You?

• Work / Life Balance: we provide an array of flexible schedule.
• Health Insurance: (Full Time associates) Benefits are effective the 1st day of the month following 30 days of hire. 
• Retirement Savings (401k) (Full Time associates)
• Paid vacation (Full Time associates): Eligibility for this time begins after 90 days of service (you will begin accruing on your first day).
• Flexible Sick Days (Full Time associates): We offer flexible sick time which means you may use the time as personal time. Eligibility for this time begins after 90 days of service (you will begin accruing on your first day).
• Room for growth!

Job Purpose

Job Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, ensuring guest knows location of room.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
• Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
• Other duties as assigned.

Job Skills

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Communicate well with many different kinds of people.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Education

• HS Diploma or equivalent.

Experience

• Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
• Hilton systems experience is highly preferred.

Salary Description