Assistant General Manager

Full-Time

• You are hospitality– you want to change the life of every person who steps in the front door. You goal is to make sure your staff is excited to provide an unforgettable experience that keeps your guests coming back for more (and more and more).
• You are passionate – about every detail and aspect that goes in to making a hotel successful. Hiring a great staff? Sign me up. Ensuring the operations are running smoothly? Check! You are on it. You aren’t afraid to roll up your sleeves and get the job done.
• You are a leader–  training and motivating a team of rock stars is what gets you excited to go to work. You know how to create a high energy environment where fun and work collide, and ultimately everyone (guests and staff alike) go home exhilarated and excited for more.

To make our HR folks happy, here some traditional roles & responsibilities:

Key Responsibilities:

Partnering with the General Manager to develop and implement business strategies for the hotel which are aligned with Radisson and the hotel owner’s overall mission, vision, values and strategies

• Monitors status regularly and adjusts strategies as appropriate
• Ensures alignment of the hotel’s operations with owner and Radisson objectives by serving as liaison for the General Manager
• Develops the annual budget and capital budget in conjunction with Finance, General Manager, and the Vice President of Owned and Managed Operations. Also assists in obtaining owner’s approval
• Collaborates with other company businesses to leverage resources, purchases, revenues and training opportunities

Achieves the hotel’s profit, customer service and revenue goals by directing the day-to-day operation of the hotel

• Seeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community
• Works with the Executive Committee to continually improve hotel operations by evaluating guest services provided responding to opportunities within the market
• Analyzes business results on a regular basis and takes actions to improve results as appropriate
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Ensures that the hotel adheres to Radisson standards of operations
• Ensures the hotel adheres to all local, state and national employment, licensing, lodging, liquor, insurance, safety, contract and other laws and standards
• Maximizes profitability by using forecasting techniques to ensure appropriate staffing
• Through leadership, creates a culture of employee engagement and development
• Responsible for hotel HR functions
• Responsible for Hotel Accounting functions
• Responsible for direct oversight of Front Office, Housekeeping, F&B, and Engineering

Develops and implements strategies and practices which support employee engagement

• Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
• Takes active role in recruitment and selection of qualified candidates
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Communicates and reinforces the vision for customer service to all managers, supervisors and employees
• Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
• Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
• Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
• Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest