Community Association Manager

Full-Time

Ibis Landing in Lehigh Acres, Florida is excited to announce the exceptional career opportunity of Community Association Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the club managed by Troon.

Our mission at TROON is to consistently anticipate and exceed our residents'/members’ expectations by providing outstanding facilities and superior service at each and every one of our communities. We strive for constant improvement and will conduct ourselves according to the highest standards of integrity and professionalism.

Job Title

Reports to: Regional Community Director

Position Summary

Essential Job Responsibilities

• Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees.
• Motivates, directs, and assists department heads, managers and front line staff on a daily basis
• Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.
• Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of HOA’s financial record keeping.
• Completes daily, month-end and annual reporting as required
• Monitors the quality of the HOA’s products and services, and ensures maximum member and guest satisfaction.
• Secures and protects the HOA’s assets, including facilities and equipment.
• Builds and nurtures professional relationships between the Community, the Team Members and the Company.
• Assist in directing and coordinating the activities of contracted vendors and evaluate their performance.
• Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors
• Investigate complaints, disturbances and violations and resolve problems following rules and
• Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance.
• Solicit and analyze bids from contractors for repairs and/or maintenance.
• Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintain records of maintenance and operating costs as well as all related Association
• Purchase supplies as needed.
• Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assist in the preparation of detailed budgets and financial reports for Associations.
• Confer regularly with community association members to ensure their needs are being
• Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
• Provides leadership to Team Members.

*The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Qualification

Education/Certifications/Licenses/Training

• Florida Community Association Manager (CAM) License and 2+ years experience required.
• High School Diploma required, Bachelor’s Degree preferred. Must obtain any required local and state licenses or certifications.

Experience/Background/Knowledge

Skills

Physical Requirements