Concierge / Reservationist

Full-Time

BallenIsles Country Club in Palm Beach Gardens, FL is seeking Full Time and Part Time Concierge/Receptionists to join our team! Qualified candidates must have demonstrated success in a similar service environment and dedication to quality, productivity, and attentive service to private club members and guests.

General Purpose

Essential Duties

• Greets members by name with a smile and warm welcome. Extends a gracious goodbye and thank you as members/guests are leaving the Club.
• Answers telephone calls from members and guests in a professional and welcoming manner.
• Directs member calls to appropriate individual/department following our telephone etiquette protocol.
• Maintains a strong knowledge of the Club’s activities calendar and communicates concise and accurate information to members.
• Serves as an information liaison between members/guests and Club departments.
• Makes member reservations for dining and club activities by entering accurate information in JONAS (JAM) or current member database, while anticipating members' needs/wants through additional questions aimed to enhance the member experience.
• Creates Member and Guest Cards in accordance with current policies.
• Takes ownership of special requests and immediate needs of members and organizes communication of these to appropriate departments. Follows up with members as needed.
• Maintains a high level of service.
• Communicates with additional concierge staff, relaying necessary information regarding daily operations of the club and ensures they understand how to properly communicate this information to members.
• Accepts member complaints and works with F&B Director to provide solutions to achieve member satisfaction in a professional and timely manner.
• Works closely with the other Club departments, directors, and managers to ensure that the member and guest expectations are exceeded.
• Inspects and oversees the cleanliness and maintenance of all department areas. Coordinates with Housekeeping and Engineering to ensure cleanliness and appearance are at the highest level.
• Promotes a positive team atmosphere with all management and staff.
• Creation of Digital signage and Directional signage as needed.
• Carries out bylaws and policies as set by the Board of Directors.
• Any and all other duties as assigned by F&B Director.
• Has knowledge of Support contacts for database and reservation systems.

Education/Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

• Frequently sits, talks and hears. Occasionally stands and walks.
• Regularly uses hands, reaches with arms and hands.
• Occasionally lifts up to 25 pounds.

Environment/Noise

• The noise level is moderate.

Job Knowledge, Skill, And Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English-speaking customers or co-workers, and the manuals for the equipment the associates may use are in English).
• Ability to use the internet.
• Computer and technical skills required.
• Ability to work flexible hours including days, nights, holidays, and weekends.

Compensation

$ 18 - $21 per hour (Depending on Experience)

**Non Tipping Property**

**Local Candidates Only**

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.