Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard Fort Lauderdale Downtown

Escape to our accessible Fort Lauderdale Fl Downtown hotel

Ideally located in the heart of Fort Lauderdale, the Courtyard Fort Lauderdale Downtown is less than three miles from Fort Lauderdale Beach and within walking distance of the F.A.T. Village Arts District. Bask in the Florida sunshine from the rooftop pool at our hotel in Las Olas Boulevard. To top it off, savor a delicious breakfast at the lobby restaurant, Quantum Kitchen. Maintain your exercise routine at our 24-hour fitness center, featuring cardio machines and free weights. Our hotel in downtown Fort Lauderdale offers two flexible event spaces and a full-service business center ideal for meetings and special occasions. Cap off the night at our bar, the Easton Rooftop Pool & Lounge for an array of cocktails and light bites. Relax in spacious rooms and suites featuring balconies, plush bedding, sleek work desks, flat-screen TVs and free Wi-Fi. Enjoy a mix of comfort and convenience at our Fort Lauderdale Fl downtown hotel.