Guest Service Supervisor
Full-Time
Hilton Garden Inn Nashville Vanderbilt
Nashville, TN
Compensation: $22.00
Job Type
Description
Reports To
Front Office Manager/ AGM/ Guest Services ManagerSupervises
Guest Services RepresentativesShift: Open Availability
Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.Job Responsibilities
- Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
- Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
- Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
- Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
- May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
- Other duties as assigned.
Job Skills
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Requirements
Education
- HS Diploma or equivalent.
Experience
- Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
Salary Description
Hilton Garden Inn Nashville Vanderbilt
Steps from Vanderbilt and downtown
We're on Broadway, a five-minute walk from Vanderbilt University and many local restaurants including Hattie B's Hot Chicken. Explore downtown Nashville attractions like Ryman Auditorium, Bridgestone Arena, the Country Music Hall of Fame and Museum, and live music on Broadway. We serve breakfast and dinner in our Garden Grille & Bar.
Garden Grille and Bar
The Garden Grille & Bar, located in the lobby of the Hilton Garden Inn Nashville/Vanderbilt, is a Chef driven full-service restaurant featuring uniquely prepared American and globally inspired cuisine. Open 7-days a week, Our Chef prepared breakfast buffet is among the one of top in the downtown Nashville area. Featuring gourmet pastries, Belgian waffles, fresh fruit and a full cook-to-order hot bar with southern inspired favorites. While The Grille offers nightly dinner specials with a first-class touch. And don’t forget, while taking in the Nashville nightlife, check out our full-service bar and lounge. Whether you’re “winding-up” or just “winding down”, The Garden Grille & Bar is the perfect place to enjoy award-winning service, great food and specialty cocktails.
The Shop
The Shop 24-hour mart, conveniently located in our Music City hotel, offers an assortment of refrigerated, frozen, and microwave packaged items. Prepare these items in the comfort of your room using the microwave and refrigerator.
| Address | 1715 Broadway, Nashville, TN 37203 |
|---|---|
| Property Type | Hotel |
| # Jobs | 2 |
Other Jobs at Hilton Garden Inn Nashville Vanderbilt:
Hilton Garden Inn Nashville Vanderbilt
Nashville, TN
A property of: Dimension Hospitality