- Through personal presence, style and personality, inspire a high level of warmth and professionalism amongst the service team, modeling a genuine personal commitment to service excellence and an emotional sense of gracious hospitality.
- Assist with managing Colleagues and effectively coach, train, motivate, communicate, recognize, schedule, provide performance feedback, maintain high levels of team spirit and conduct performance correction if required.
- Assist in leading the day-to-day operation through hands-on personal involvement, provide input and implement strategies to effectively manage productivity, labor, beverage and food costs to maximize GOP in outlets and in banquets.
- Assist in monthly forecast, weekly schedules, payroll and other administrative tasks, attend meetings when required.
- Together with the Food and Beverage team, evaluate profitability, develop and implement cost saving and profit enhancement measures.
- Maintain expert knowledge of wines and other beverages and up-to-date knowledge of local restaurants, lounges, food trends and industry practices.
- Evaluate standards of cleanliness, maintenance and presentation plus safety of the outlets and banquet floor through inspections and ensures areas of deficiency are resolved to achieve service expectations.
- Direct communication efforts within the division, ensuring effective communication amongst Colleagues, suppliers, attendance at meetings and ensure that reports are completed accurately and on-time.
- Assist with banquet events.
- undertake other ad hoc related responsibilities, as required.
- The following is considered mandatory for this position:
- Functional knowledge – Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels in the world.
- Customer Service Excellence – Exceptional service style, genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
- Internal Service – appreciation that ‘internal customers’ (i.e. Cooks) are considered strategic partners.
- Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
- Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries
- Decision making- Able to prioritize, making prompt and reasonable decisions.
- Problem solving –Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
- Coaches and mentors – Fosters a climate of continuous learning, growth and improvement, with a strong commitment to the career development of others.
- Ethical conduct and responsibility – Sets a positive example and fulfills responsibilities with the highest integrity, ethics and professionalism.
- Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility with demonstrated ability to maintain professional composure under pressure.
- Technology proficiency– Operates and maintains all departmental equipment, fully competent with POS and current Windows based programs (Word, Excel, MS Outlook).
Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request
- Minimum 3 years previous work experience in a similar capacity in an international world-class luxury setting, preferred.
- Previous high quality restaurant or hotel experience essential or comparable experience with key competitor.
- Degree or diploma in Food and Beverage/Hospitality Management (complete or in progress).
- Bar, Lounge, and/or Restaurant experience preferred.
- Banquets, events and wedding execution experience are considered an asset.
- Required to be flexible with shifts (may work early mornings, nights, weekends, and/or holidays).
- Current Smart Serve certification.
- Must be legally entitled to work in Canada.
Shangri-La Toronto
Shangri-La Hotels and Resorts is renowned across Asia and the Middle East as one of the most luxurious five star hotel groups and is perched for a broad advance from its Asia base into North America and Europe. The roll out of the next generation of Shangri-La Hotels and Resorts is planned to be non-stop.
This 202-room luxury hotel occupies the first 17 floors of the 65-storey tower, incorporating the historical landmark "Bishop's Block" - one of the oldest remaining buildings of downtown Toronto
With cutting-edge architectural and environmental design, Shangri-La, Toronto offers some of the most spacious guestrooms in Canada, all with oversized bathrooms finished with a contemporary Asian flair. The hotel is elegantly situated on prestigious University Avenue, Toronto's ceremonial grand boulevard and steps away from the city's major financial and entertainment districts.
The Shangri-La, Toronto showcases innovative food and beverage that encompasses two restaurants, bosk and Mott 32; the Lobby Lounge offers light meals alongside a bar & live entertainment, and over 15,000 sq. ft. of luxurious and extravagant banquet spaces and ballrooms. Major facilities within the Shangri-La, Toronto includes a business centre, state of the art fitness facilities, plus an indoor pool and whirlpool. Function space includes three elegant function rooms with floor to ceiling windows (seating 20 to 80 guests) and a canopied terrace overlooking University Avenue. The Screening Room, seating 40 guests, is a great venue for high level executive presentations and movie screenings.
Address |
188 University Avenue, Toronto, ON M5T 1A1, Canada |
Property Type |
Hotel |
# Jobs |
3 |