Guest Service Agent

Full-Time Mid-Shift 11:00am-7:00pm

The Parkview Hotel 

The Parkview Hotel is in the heart of it all, between Syracuse University and Downtown Syracuse, offering travelers the perfect combination of comfort and service in a boutique hotel that’s clearly individual.

The Parkview Hotel is currently seeking a Guest Service Agent. Our Guest Service Agents are fun, energetic professionals with the ability to exceed expectations using excellent guest service skills and a great smile!

Responsibilities: 

-Welcome Guests Upon Arrival – Provide information regarding the Hotel, Rooms and Amenities.

-Process all incoming and outgoing reservations and cancellation requests in a timely and efficient manner.

-Handle all In-House Guest Reservations requests; Extensions, Late Check-Outs and/or Rebooking’s.  

-Make, Modify and Cancel Reservations, via Telephone, Online or In-Person

-Maintain accurate guest information including; Guest Information, Billing/Payments, Chagres, Etc.

-Maintain daily logs and checklists

-Respond to all guest requests in a timely manner

-Knowledge of all hotel features/services

Qualifications: 

-Must have open availability – Days, Nights, Weekends and Holidays

-Experience with Opera Property Management System (A Plus)

-Excellent Communication and Organizational Skills

-Excellent problem-solving skills and the ability to work well under pressure and stressful situations

-Exceptional multitasking skills and ability to be empathetic to guest needs

Become Part of Our Team and Enjoy: 

• Competitive Wages
• Referral Bonus Program
• 401K Retirement Plan with Employer Matching
• Health, Dental, Vision and Life Insurance for Full-Time Associates
• GO Hilton Team Member Rewards – Travel Benefits with Food & Beverage Discount
• Paid Time Off for Full-Time Associates
• Paid Sick Time for All Associates
• Professional Development and Career Advancement Opportunities
• Endless Smiles and Positive Energy