Guest Service Supervisor
Full-Time

Courtyard Miami at Dolphin Mall
Miami, FL

A property of: Dimension Hospitality Posted 6 days ago

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Job Details

Job Location:    Miami, FL
Position Type:    Full Time
Salary Range:    $18.00 - $19.00 Hourly
Job Shift:    Any

Description

Job Details

Job Type

Full-time

Miami, FL 

  •  Guest Services / Front Desk / Supervisor Description

    Reports To: Front Office Manager/ AGM/ Guest Services Manager 

    Supervises: Guest Services Representatives

    Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

    Job Responsibilities:

    1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
    2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
    3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
    4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
    5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
    6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
    7. Take the initiative to greet guests in a friendly and warm manner.
    8. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
    9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
    10. Other duties as assigned.

    Job Skills:

    1. Speak clearly and listen carefully.
    2. Use personal judgment and specialized knowledge to give information to people.
    3. Communicate well with many different kinds of people.
    4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
    5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

    Qualifications

    Requirements

    Education

    • HS Diploma or equivalent.

    Experience

    • Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
  • Courtyard Miami at Dolphin Mall

    Get more from your Miami getaway, at our Dolphin Mall hotel

    Nestled beneath the swaying palm trees of the Dolphin Mall, Courtyard Miami at Dolphin Mall provides exceptional stays for business guests and leisure travelers alike. Our conveniently located hotel near Hard Rock Stadium puts you close to iconic luxury brands, boutique shops, endless dining options and live entertainment happening year-round! Designed with you in mind, our modern lobby gives way to inviting spaces including media pods, a 24-hour market & full-service business center, while our guest rooms feature thoughtful amenities such as cozy sofa beds, elegant marble bathrooms, HDTVs, and large windows with city's views. Start the day with hearty breakfast favorites and Starbucks coffee from The Bistro, or dine at dozens of award-winning restaurants nearby. Our Dolphin Mall hotel's fitness center makes it easy to stay in shape, while our outdoor pool helps you ease into vacation mode.

    Address 11275 Northwest 12th Street, Miami, FL 33172
    Property Type Hotel
    # Jobs 3
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