Front Office Supervisor
Full-Time

Graduate Charlottesville
Charlottesville, VA

A property of: Graduate Hotels Posted 7 days ago

SAVE

Collegiate Hotel Group®, is seeking a Guest Service Supervisor to join Graduate Charlottesville and its brilliant team of hospitality enthusiasts.  

Job Duties And Responsibilities  

  • Monitors daily status of rooms, rates, discount rates and packages 
  • Maintains current list of available rooms for walk situations  
  • Coordinates blocking of rooms for groups 
  • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations 
  • Communicates hotel’s unique design elements for effective storytelling 
  • Reviews guest satisfaction results and property audits to identify areas of improvement 
  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue 
  • Solicits employee feedback and utilizes an “open door” policy  
  • Ensures staff communicates effectively with other hotel departments 
  • Maintains productive relationship with Valet Parking provider 
  • Ensures prompt and courteous service to guests 
  • Pre-registers guests according to standards 
  • Monitors/maintains employee schedule 
  • Monitors and ensures VIP arrivals are executed to highest standard 
  • Keeps track of rooms to ensure accurate status and readiness for check-in 
  • Interacts positively and professionally with guests to resolve issues 
  • Other duties as assigned.  

Education And Experience 

  • Front Desk operations experience 
  • High School Diploma/GED 

Knowledge, Skills And Abilities 

  • Knowledge of hotel Front Desk operations  
  • Basic math skills  
  • Ability to communicate effectively verbally and in writing  
  • Ability to exceed expectations of guests and team members  
  • Excellent time management skills  

Benefits/ Perks 

  • Work today, get paid today, with Daily Pay! 
  • Free telemedicine and virtual mental health care access for all team members starting day one! 
  • Multiple health insurance and life insurance options 
  • 401k plan + company match 
  • Paid time off for eligible team members 
  • Holiday pay/ paid holidays 
  • Pet insurance 
  • Employee Assistance Program 
  • Discounted hotel rooms 
  • Savings Marketplace discounts on event tickets, electronics, gym memberships + more! 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. 

*Collegiate Hotel Group is an Equal Opportunity Employer.

Graduate Charlottesville

Main Street’s Major Charmer Just Across From The Grounds

Welcome to Graduate Charlottesville — where your intellectual curiosity meets your favorite place to stay.

We’re located in the center of it all, across the street from the University of Virginia Grounds and steps away from The Rotunda and The Lawn. We proudly sit on the historic Main Street, overlooking The Corner, a charming downtown stretch of restored and renovated restaurants, galleries and a slew of fun shops and stops. Quite simply, it’s the smartest place to stay in town!

Come on by and enjoy our cafe, a “trad and true” mix of rich refined greens, soft pinksand handsome parquet with just the right modern finishes to make it all ours. Sip an espresso in Poindexter Coffee, get your consummate collegiate on in the second floor game room, or head up to Trophy Room for rooftop views and craft cocktails. We’re the perfect spot for a tour of the Grounds, company meet up, or a place to pop by for Ping-Pong, Foosball and a stash of locally crafted brews and bites.

So, whether you’re in town rallying for a Cavaliers game at Scott Stadium, dropping by for a show at The Paramount or Jefferson Theater, or here for a meeting, we’re here to make it memorable. Our warm, friendly and whip smart staff (#humblebrag) can guide you to and around Charlottesville’s finest – so that you feel like a local at home again, even if it’s your first time in town.

Our rooms are ready for a night like you’ve never had before. Where little moments of surprise and discovery will meet you down every corridor and around each corner. This is Graduate — be ready to be inspired.

Address 1309 West Main Street, Charlottesville, VA 22903
Property Type Hotel
# Jobs 2
Other Jobs at Graduate Charlottesville:

Graduate Charlottesville

Charlottesville, VA

A property of: Graduate Hotels

Full-Time
7 days ago