Graduate Hotels
Louisville, KY
Schulte Hospitality Group is seeking a Full-Time Contact Contact Center Specialist to join our team! We're looking for guest reservation team members who are community builders, outdoor adventurers, and aficionados of welcoming experiences - folks who love mother nature, and want to introduce her to as many people as possible. Top applicants will include those who want to curate amazing stays by making connections and sharing a love of the outdoors.
SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
*This position requires open availability.
About our Contact Center: Our Contact Center supports a diverse array of properties, including our Marine & Lawn and Boutique & Lifestyle Brands. We are a diverse team of passionate, hospitality-focused storytellers. As a Contact Center team member, you are the first point of contact in shaping guest experiences. We encourage our team members to embody the essence of each hotel as they take calls. The highest compliment we can receive from a guest is ‘I can’t wait to see you there!’, which demonstrates our ability to tailor an individualized experience for every guest.
What’s in it for you? When you join SHG you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company’s Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.
Managed by Schulte Hospitality Group
Memory making stops, extraordinary rites of passage, and all of the courageous leaps of faith that get you where you’re going. Welcome to Graduate – where the school of life meets your favorite place to stay.
To be a Graduate is to be part of a well-curated, well-crafted collection of hotels that reside in the most dynamic university towns across the country. Every site and property celebrates and commemorates the youthful optimism of school days and cultivates the spirit of each community in a bright new way.
Every smart cultural nod in the place winks at the heritage and history of each unique town. Bask in the unexpected, where little moments of surprise and discovery will meet you down every corridor and around each corner. Our warm, friendly and whip smart staff can guide you in and around town so that you feel like a local, at home again – even if it’s your first time in town.
So, expect the unimagined, but know that the luxury of a getaway (or just getting down to business) are all part of the charm and soul that make staying here a smart choice. Sure, we could go on about our comfy beds and five-star touches and all, but rest assured you’ve never had a night quite like this before. In other words, we’ve done our homework.
We’re glad you came to stay after school. Graduate Hotels® – where smart never goes out of style.
Address | 2000 High Wickham Place, Suite 300, Louisville, KY 40245 |
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Property Type | Corporate Office |
# Properties | 29 |
# Jobs | 96 |