Schulte Hospitality Group is seeking a dynamic, service-oriented Group Rooms Coordinator to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

Within 48 hours of receipt, inputs group room listings by following a detailed checklist 

Works with Director of Revenue Management to achieve optimum occupancy and revenue 

Reviews contracts for accuracy in rates, dates, billing inventory levels, and other miscellaneous information 

Creates and maintains complete files on all bookings reflected in Sales PMS 

Provides information and assistance to enhance guest service 

Participates in weekly group pick-up meetings 

Provides continuous service to hotel and guests to assure guest satisfaction  

Attend group pre-function meetings 

Answer reservation sales calls when volume dictates 

Posts, tracks and follows all SOP's with advance purchase/deposit reservations 

Perform various other duties as assigned to meet business objectives 

Education And Experience

Minimum of six (6) months prior reservations or front office experience required in a full service hotel or related. 

Prior experience with Opera PMS is preferred 

Minimum of High School education 

Knowledge, Skills And Abilities

Ability to multi-task  

Team player  

Ability to exceed expectations of guests  

Ability to follow detailed record-keeping procedures that involve intense administration and attention to detail 

Ability to make independent decisions 

Ability to use a moderately complex computer system and troubleshoot software problems 

Strong organizational skills 

Ability to work with internal and external customers 

Must be able to define problems, collect data, establish facts, and draw valid conclusions 

Strong commitment to task with a high sense of urgency 

Ability to maintain compliance with all local, state and federal laws and regulations 

Maintain confidentiality of guest information and pertinent hotel data 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

Graduate Annapolis

Buttoned Up Sleeping Quarters In The Arts District

Rekindle the spirit of your alma mater at the smartest place to stay in town. From Graduate Annapolis, it’s just a short stroll to the U.S. Naval Academy, St. John’s College and Chesapeake Bay, as well as all the shops and restaurants in downtown Annapolis.

A palette inspired by Chesapeake blue crabs, Academy colors and old-school madras plaid sets the scene for Graduate Annapolis. Classic nautical motifs and crisp finishes evoke the polish of the Yard, while pops of colorful seaside prep balance out the pomp. Throughout, discover art that celebrates Annapolis history and campus lore, including Bill the Goat and a certain climbable monument. If you’re bringing your furry friend along for the adventure, check out our dog park – fido will be thrilled you did!

Trophy Room offers guests and locals alike a dining destination complete with playful menu items reflecting regional flavors and local influences. In the lobby, Poindexter Coffee serves game-changing breakfast sandwiches and another a.m. favorites. Pair with a tasty cortado or cold brew for an A+ start to your day.

Whether you’re in town rallying for a Navy win, exploring the town’s Historic District or sampling the region’s aquatic delicacies, we’re here to make your stay memorable. Our warm, friendly and whip-smart staff will show you the ropes, so that you feel like a local even if it’s your first time in Annapolis.