If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Guest Service Agent. Join our team today!

Perks: Dental insurance, Employee discount, Flexible schedule, Health insurance, Paid time off

Job Overview

We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, playing a crucial role in providing exceptional hospitality and ensuring guest satisfaction. If you have a passion for delivering outstanding service and enjoy working in a fast-paced environment, we would love to hear from you.

Duties

Greet guests with a warm and welcoming demeanor upon arrival.
Check guests in and out of the hotel efficiently and accurately.
Provide information about hotel amenities, services, and local attractions.
Handle guest inquiries, requests, and complaints promptly and professionally.
Assist with reservations, cancellations, and modifications.
Process payments and maintain accurate records of guest accounts.
Maintain a clean and organized front desk area.
Collaborate with other departments to ensure seamless guest experiences.
Perform night audit duties as needed.

Qualifications

Previous experience in hospitality or a related field preferred.
Strong knowledge of hotel operations and phone systems.
Excellent communication and interpersonal skills.
Exceptional guest relations skills with the ability to resolve issues effectively.
Detail-oriented with strong organizational skills.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficient in computer systems and software applications.
Knowledge of front desk procedures, including check-in/check-out processes and cash handling.
Ability to work flexible schedules, including evenings, weekends, and holidays.

Benefits

Competitive pay based on experience.
Opportunities for career growth within the hospitality industry.
Employee discounts on hotel stays and services.

If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Guest Service Agent. Join our team today!

Job Types: Full-time, Part-time

Additional Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off

Schedule:

8-hour shift
Day shift, Evening shift, Morning shift, Night shift
Holidays

Ability to Relocate:
Wakefield, RI 02879: Relocate before starting work (Required)

Work Location: In person

Hampton Inn South Kingstown - Newport Area

At A Glance

Welcome to Hampton Inn South Kingstown - Newport Area. Our hotel near the University of Rhode Island is just 25 minutes from Theodore Francis Green State Airport (PVD). The area is known for its glorious beaches. Restaurants, shops and a movie theatre are within walking distance. Discover boating, fishing and ocean vistas. Stroll along the Saugatucket River Walkway, bike the William C. O'Neill bike path and take in downtown Wakefield. The University of Rhode Island and Newport Naval Base are a short drive away. Our comfortable hotel in South Kingstown is ideal for business and leisure travelers or a family beach vacation. Expect warm hospitality and exceptional service from our friendly staff. Enjoy spacious guest rooms featuring home comforts such as a clean and fresh Hampton bed®, 37-inch flat-screen HDTV, coffeemaker, mini-refrigerator and free WiFi access. Rooms with two beds are great for families, and comfortable accessible rooms are available.

Do business in our free 24-hour business center with wireless internet access and A/V equipment rental. Hold theatre-style meetings for 150 in our largest meeting room with 1,701 sq. ft. of space. Enjoy Hampton’s free hot breakfast each day, or grab one of our free Hampton On the Run® Breakfast Bags, available Monday through Friday. Our 24-hour Suite Shop also stocks snacks. Relax in our lobby or on our outdoor patio, swim in the indoor pool, or exercise in the fitness center.