Front Desk Agent

Full-Time

Job Description

We’re seeking a dedicated and personable Part-Time Front Desk Associate to cover our 3:00 PM - 11:00 PM shifts. In this role, you will be the face of our hotel during the evening hours, ensuring guests have a seamless check-in experience, addressing their needs throughout their stay, and setting the stage for a restful night. This is a fantastic opportunity for someone who enjoys customer service and is looking to join a reputable brand with growth potential.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. What We’re Looking For:

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
• Flexibility to work weekends and holidays as required.

Why Join Our Team?

• Work in a positive, team-oriented environment with a well-respected hotel brand.
• Opportunities for career growth.
• Employee discounts
• Training and development programs to enhance your hospitality skills.

Apply Today:If you are enthusiastic about providing exceptional guest service and want to be part of a welcoming and high-performing team, we would love to hear from you! Apply now to start your rewarding journey with Fairfield by Marriott in Lewisburg, PA.