Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Fairfield Inn & Suites Harrisburg West Mechanicsburg

Centrally located hotel near Harrisburg, PA

The Fairfield Inn Harrisburg West/Mechanicsburg offer spacious accommodations and convenient amenities just off I-81. Just minutes from Harrisburg, Hershey, Gettysburg and Carlisle, the hotel sits in the perfect location in South Central PA. Even large cities like Philadelphia, Baltimore and Washington DC are just a day trip's drive away. If you are coming to the area to Ski at Roundtop Mountain Resort, experience the thrills of Hersheypark® or attend one of the many car shows at the Carlisle Fairgrounds, then the Fairfield Inn is ideal for your stay. Fairfield Inn Harrisburg West/Mechanicsburg is the closest Marriott to the Deloitte headquarters and is in close proximity to Highmark Medical and Select Medical offices. Our Mechanicsburg hotel near Harrisburg, PA features 107 spacious guest rooms with complimentary WiFi, parking and breakfast. Bring the family and stay in one of our suites and enjoy the indoor pool. There is also a 24-hour fitness center to help you maintain your daily fitness routine.