Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Fairfield Inn & Suites by Marriott Jacksonville Beach

Kick back at our welcoming hotel in Jax Beach, FL

Make Fairfield Inn & Suites Jacksonville Beach a highlight of your FL vacation. Whether you love riding the waves, snorkeling or basking in the Florida sunshine, our hotel in Jax Beach helps you immerse in the local coastal lifestyle. We're a block away from the sands of Jacksonville Beach and close to popular attractions such as Alhambra Theatre and Beaches Town Center. Power your mornings near Neptune Beach, FL, with hot and healthy food items at our hotel's free breakfast. If you want to stay active in Jax Beach, FL, stop by our fitness center for a full-body workout or swim a few laps in our heated outdoor pool. After a day out, our dog-friendly hotel eases you back in with hotel rooms and suites boasting plush mattresses, flat-screen TVs and free Wi-Fi.