Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Annapolisand its brilliant team of hospitality enthusiasts.

Job Duties And Responsibilities

Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities

Escort VIPs to room and check them in prior to arrival

Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

Responsible for issued bank - count bank at beginning and end of shift.

Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management

Maintains front desk area to be clean and organized

Assisting with lobby activation as needed

Utilize proper procedures when handling guest PPI data

Understands the key points to communicate for a Graduate Arrival experience

Follows through and feels ownership of guest requests

Resolves guest complaints in a professional and efficient manner

Actively participates in Front Desk upsell program

Always retrieve necessary identification documents and form of payment upon guest arrival

Other duties as assigned

Education And Experience

Prior Customer Service Experience

High School Diploma/GED

Knowledge, Skills And Abilities

Basic computer skills

Ability to communicate effectively verbally and in writing

Ability to exceed expectations of guests and team members

Excellent time management skills

Benefits/ Perks

Work today, get paid today, with Daily Pay!

Free telemedicine and virtual mental health care access for all team members starting day one!

Multiple health insurance and life insurance options

401k plan + company match

Paid time off for eligible team members

Holiday pay/ paid holidays

Pet insurance

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.

Graduate Annapolis

Buttoned Up Sleeping Quarters In The Arts District

Rekindle the spirit of your alma mater at the smartest place to stay in town. From Graduate Annapolis, it’s just a short stroll to the U.S. Naval Academy, St. John’s College and Chesapeake Bay, as well as all the shops and restaurants in downtown Annapolis.

A palette inspired by Chesapeake blue crabs, Academy colors and old-school madras plaid sets the scene for Graduate Annapolis. Classic nautical motifs and crisp finishes evoke the polish of the Yard, while pops of colorful seaside prep balance out the pomp. Throughout, discover art that celebrates Annapolis history and campus lore, including Bill the Goat and a certain climbable monument. If you’re bringing your furry friend along for the adventure, check out our dog park – fido will be thrilled you did!

Trophy Room offers guests and locals alike a dining destination complete with playful menu items reflecting regional flavors and local influences. In the lobby, Poindexter Coffee serves game-changing breakfast sandwiches and another a.m. favorites. Pair with a tasty cortado or cold brew for an A+ start to your day.

Whether you’re in town rallying for a Navy win, exploring the town’s Historic District or sampling the region’s aquatic delicacies, we’re here to make your stay memorable. Our warm, friendly and whip-smart staff will show you the ropes, so that you feel like a local even if it’s your first time in Annapolis.