Hospitality Manager

Full-Time

Memoir Residential is looking for a hospitality-oriented and service-minded Hospitality Manager to oversee our concierge operations in New Orleans. The Hospitality Manager will launch and activate all aspects of the concierge program and housekeeping service within our multifamily residential community in the Warehouse District neighborhood. Our goal is to generate exceptional resident satisfaction while delivering strong operating margins. We're looking for someone who is passionate about hospitality operations and can maintain a strong relationship with ownership, vendors, staff, and the community. 

About Memoir Residential 

Memoir is a collection of dynamic multifamily residential properties throughout the U.S., combining hospitality and design expertise with flexible leasing options. Memoir Residential creates meaningful places to live within storied neighborhoods. The first community will open in May 2024 in Nashville, followed by Portland, New Orleans, Austin, and Miami. 

Memoir cultivates meaningful residential living experiences for creative, curious people who appreciate great design. Amenities include food and beverage programming, entertaining areas, swimming pools, fitness studios, bicycle storage, pet grooming stations, and co-working spaces. 

What You'll Do 

• Lead operational efforts to develop and launch a best-in-class Food and Beverage program. 

• Assist in ongoing menu development and programming to maximize engagement and sales. 

• Monitor inventory levels and order supplies as needed to maintain stock levels. 

• Oversee front desk/concierge services offering the highest levels of customer service. 

• Stay up to date on market trends to continuously improve services and offerings. 

•  Recruit, train, and motivate team members, including managing third-party staff. Planning work schedules for all team members.  

• In collaboration with third-party vendors, oversee housekeeping operations to achieve maximum guest/resident satisfaction. 

• Plan and execute exclusive events and activities to engage residents and build a sense of community. 

• Collaborate with other teams on property to ensure smooth operations. 

• Monitor and analyze financial performance and share recommendations for improvement. 

• Develop and implement strategies to maximize revenue and minimize costs. 

• Create and maintain a positive and welcoming atmosphere for all residents and guests. 

• Successfully resolve customer complaints, concerns and comments.  

• Ensure compliance with licensing laws, health and safety, and other statutory regulation 

What We're Looking For 

• Previous experience as a Director of Rooms, Director of Operations, Director of Food and Beverage, and/or Assistant General Manager 

• Prior experience managing the Front Desk or Food and Beverage outlets. 

• Bachelor’s degree in hospitality management or business preferred. 

• Ability to manage multiple personnel and meet financial targets. 

• Knowledgeable of POS technologies (Toast preferred). 

• Experience identifying and implementing service best practices. 

• Must be detail-oriented, process-driven, and a problem-solver. 

• Effective cross-functional communicator. 

• Must be able to stand, walk, lift, and bend for long periods of time. 

Benefits 

• Competitive compensation package 

• Medical, dental, and vision insurance 

• Free Telemedicine and Virtual Mental Health care access starting day one! 

• 401(k) plan with employer matching  

• PTO and Holiday Benefits 

• Pet Insurance  

• Growth opportunities 

*Memoir Residential is an Equal Opportunity Employer.