General Manager / COO

Full-Time

General Manager/COO

FLSA Status

Exempt

Department

General and Administrative

Reports To

VP, Operations or Other Department Manager or Director

If you get your energy from providing leadership and creating a culture of hospitality where training and accountability are front and center, Troon is seeking a General Manager to join and lead a team of can-do, passionate, and skilled associates focused on providing superior service to members and their guests while overseeing every aspect of the operation and optimizing financial performance.

The General Manager will be responsible for leading the successful operation of St Johns Golf & Country Club under the Troon brand. Responsibilities entail the entirety of the operations, including P&L responsibility and client satisfaction. The successful candidate will possess a proven history of leading high-performing teams, ensuring a sales and service-centric culture, and creating positive business results, and client satisfaction.

General Purpose

Manages all aspects of the Club including its activities and the relationships between Troon Golf, members, guests, associates, community, government and industry.

Essential Duties

• Coordinates the development of the Club’s long-range and annual (business) plans.
• Administers Club policies and procedures established by Troon.
• Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.
• Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, annual) business volume forecasts.
• Monitors monthly and other financial reports/statements on a daily, weekly, and monthly basis for the facility and takes effective corrective action when necessary.
• Works with Troon Golf Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages department members that may include, but is not limited to: Food and Beverage Director; Head Golf Professional; Superintendent; Director of Sales; Director of Instruction; Administrative Assistant.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
• Oversees the care and maintenance of all the Club’s physical assets and facilities.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services.
• Establishes and monitors compliance with Troon Golf Procurement purchasing policies and procedures.
• Participates in outside activities that are judged as appropriate and approved by Troon to enhance the prestige of the Club.
• Serves as liaison between all management staff and Troon.
• Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
• Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement.
• Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.
• Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Club.
• Regular and reliable attendance.

Education/Experience

Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.

Environment/Noise

Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses

Class A member of PGA/LPGA member preferred

Job Knowledge, Skill, And Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.