Front Desk Agent / Houseman

Full-Time

Description

Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT/HOUSEMAN! We want your smiling face and positive attitude, representing the Fairfield Inn in Johnson City, TN! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! This position is a great balance between being the face of the hotel at the front desk and being a little more behind the scenes when needed for Houseman duties around the hotel.

We offer travel discounts, employee referral bonuses, and FREE Telehealth, Voluntary benefits: Dental, Vision, STD, LTD, and life insurance, competitive pay, and DAILY PAY through our partner Zayzoon!

Come join our award winning team!

Responsibilities

Front Desk Responsibilities:

• Greet and processes guests as they check-in/out
• Complete registration, secure payment, verify billing and adjust billing as needed
• Confirm guest information, room rate, selection of room(s)
• Code electronic keys
• Assist guests with reservations and requests in a friendly, professional, and timely manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Provide high standards of quality to ensure guest satisfaction
• Anticipate guests’ needs and consistently exceed their expectations
• Implement creative solutions as needed while complying with brand standard
• Demonstrate a thorough knowledge of hotel information including but not limited to:
• Hotel Information
• Room categories
• Room rates
• Packages
• Promotions
• Build strong relationships with guests, clients and groups while maintaining professional integrity
• Possess knowledge of local area to answer guest questions

Houseman Responsibilities:

• Provide housekeepers with the items needed to clean guest rooms and help stock the carts.
• Stripping linen from checked out rooms, stocking the housekeeping shelves.
• Make sure that outside areas, like patios, sidewalks and parking lot are kept clean, tidy and in working order.
• Taking care of common areas in a hotel, such as the lobby, restrooms and pool area where applicable.
• Must be detail-oriented, have good customer service skills, be able to lift some heavy items and understand cleaning basics.

Requirements

• Guest service experience preferred
• Any janitorial experience preferred
• Attention to detail
• Team player
• Organizational skills
• Professional written and verbal communication

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.