Guest Service Representative
Full-Time

Graduate Evanston
Evanston, IL

A property of: Graduate Hotels Posted 6 days ago

SAVE

Collegiate Hotel Group®, is seeking a FT Guest Service Representative to join Graduate Evanston and its brilliant team of hospitality enthusiasts.  

Job Duties And Responsibilities  

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner  
  • Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities  
  • Escort VIPs to room and check them in prior to arrival  
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed  
  • Responsible for issued bank - count bank at beginning and end of shift.  
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management 
  • Maintains front desk area to be clean and organized  
  • Assisting with lobby activation as needed 
  • Utilize proper procedures when handling guest PPI data  
  • Understands the key points to communicate for a Graduate Arrival experience  
  • Follows through and feels ownership of guest requests  
  • Resolves guest complaints in a professional and efficient manner  
  • Actively participates in Front Desk upsell program  
  • Always retrieve necessary identification documents and form of payment upon guest arrival 
  • Other duties as assigned  

Education And Experience 

  • Prior Customer Service Experience  
  • High School Diploma/GED 

Knowledge, Skills And Abilities 

  • Basic computer skills  
  • Ability to communicate effectively verbally and in writing  
  • Ability to exceed expectations of guests and team members  
  • Excellent time management skills  

Benefits/ Perks 

  • Work today, get paid today, with Daily Pay! 
  • Free telemedicine and virtual mental health care access for all team members starting day one! 
  • Multiple health insurance and life insurance options 
  • 401k plan + company match 
  • Paid time off for eligible team members 
  • Holiday pay/ paid holidays 
  • Pet insurance 
  • Employee Assistance Program 
  • Discounted hotel rooms 
  • Savings Marketplace discounts on event tickets, electronics, gym memberships + more! 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. 

*Collegiate Hotel Group is an Equal Opportunity Employer. 

Graduate Evanston

A Handsome Homestead Two Blocks From The Arch

Rekindle the spirit of your alma mater at the smartest place to stay in town. Nestled near the Northwestern University campus and the Lake Michigan shore, Graduate Evanston is close to everywhere Wildcats want to be.

Filled with classic fabrics, plenty of patterns and wood-turned details in the furniture, our rooms combine the cozy repose of vintage décor with all the comforts of a modern hotel. Stories of timeless charm can be found everywhere, from the actual books throughout the room to the hanging caricatures of famous Northwestern alumni.

Northwestern’s literary history comes alive in the lobby, too. The books of authors who’ve previously stayed in the space fill the vitrine cabinet that serves as our front desk. With Persian rugs covering the herringbone floor and Northwestern-purple paneling, the whole space reflects the rich history of this university town.

So whether you’re in town rallying for a Wildcats win, exploring campus or just here for a drink or a meal in a classic setting, we’re here to make your stay memorable. Our warm, friendly and whip-smart staff are happy to provide you recommendations around Evanston so you’ll feel like a local even if it’s your first time in town.

Welcome to Graduate Evanston!

Address 1625 Hinman Avenue, Evanston, IL 60201
Property Type Hotel
# Jobs 3
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