Outlet Host
Full-Time

Hilton BNA Nashville Airport Terminal
Nashville, TN

A property of: Chartwell Hospitality Posted 22 days ago

Position Summary:

As an Outlet Host, you are the first point of contact for our guests in the dining outlet. Your warm and welcoming demeanor sets the tone for a memorable dining experience. You will play a crucial role in ensuring our guests feel valued and cared for from the moment they arrive. Join our team and be the friendly face that creates a lasting impression.

Key Responsibilities:

  • Greet guests as they arrive, assist with seating arrangements, and provide menus.
  • Maintain a courteous and professional demeanor at all times, creating a friendly and inviting atmosphere.
  • Ensure accurate and efficient guest reservations and seating assignments.
  • Communicate with the outlet team to manage table turnover and waitlist efficiently.
  • Address guest inquiries, special requests, and dietary restrictions with care and attention.
  • Monitor the cleanliness and organization of the dining area, alerting staff to any issues.
  • Assist with the coordination of special events, parties, or group reservations.
  • Collaborate with servers and kitchen staff to ensure smooth service flow.
  • Keep track of guest counts and assist in maintaining waitlists during busy periods.
  • Handle cash and credit card transactions, maintain accurate checks, and provide guests with receipts.
  • Maintain knowledge of menu items, specials, and promotions to assist guests effectively.
  • Bid farewell to guests and thank them for choosing our outlet as they depart.
  • Assist with basic administrative tasks as needed.

Qualifications:

  • High school diploma or equivalent; hospitality or customer service experience is a plus.
  • Exceptional interpersonal and communication skills.
  • Strong customer service orientation and a passion for creating positive guest experiences.
  • Ability to remain composed and friendly in high-pressure situations.
  • Basic computer skills for reservation and payment processing.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Professional appearance and demeanor.
  • Attention to detail and the ability to multitask effectively.

Note: Additional duties may be assigned as needed to support the smooth operation of the outlet and the overall success of the dining establishment.

Hilton BNA Nashville Airport Terminal

A refreshing stay at BNA

Stay in style just steps from the terminal at our hotel, onsite at Nashville International Airport. We offer over 13,000 sq. ft. of meeting and event space, fresh outdoor dining options, and a rooftop pool. Endless entertainment, restaurants, and attractions are eight miles away in downtown Nashville.

Address 2 Terminal Drive, Nashville, TN 37214
Property Type Hotel
# Jobs 19
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