Banquet Server

Full-Time

Description

Horseshoe Bay Resort is looking for Servers to add to our stellar Banquets team! Banquet Servers will set up and breakdown Banquet functions, and serve food and/or beverages in a friendly, courteous and professional manner according to Horseshoe Bay and Crescent Hotels and Resorts high standards of quality.

*Banquet Server is a tipped position.

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

• • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

JOB SUMMARY:

Set up and breakdown of Banquet functions, serve food and/or beverages in a friendly, courteous and professional manner according to Horseshoe Bay and Crescent Hotels and Resorts high standards of quality.

ESSENTIAL JOB FUNCTIONS:

• Take direction from Banquet Captains and execute banquet functions to include room set up such as linen, tableware and glassware.
• Responsible for setting up of the function rooms, coffee breaks, buffets and bars as needed using a BEO as reference.
• Attend Pre-shift meetings with Banquet Captain and Banquet Servers for every function.
• Make sure all meeting rooms are set accordingly to BEO’s and are clean and tidy at all times.
• Execution of steps of service and company standards.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve food and/or beverages in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Replenish beverages as needed and check with guests for overall satisfaction. .
• Once banquet is complete, reset banquet room according to Captain’s specifications to ensure the readiness of the room for the following function.

MINIMUM REQUIREMENTS:

• Must be 18 years or older to serve alcohol.
• TABC certified and Tips Trained required; Food Handlers required.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

ADDITIONAL REQUIREMENTS:

• Previous banquet serving experience, preferably in a resort setting is valued.
• Requires a working knowledge of ala carte, fine dining as well as white glove practices.
• Requires excellent oral and written communications skills.
• Comprehend reading materials, speak, read and write English.
• Neat in appearance and well groomed.
• Maintain proper associate uniform standards and footwear which is slip resistant and polished.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and serviceware. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to remember, recite and promote the variety of menu items.

Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)