Front Office Manager
Full-Time

Hilton Garden Inn Portsmouth Downtown
Portsmouth, NH

A property of: Island Hospitality Management Posted 26 days ago

SAVE

Compensation: $21.00

Job Type
Full-time

Description

As our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

  • Ensure that departments achieve or exceed guest's service expectations
  • Prepare team member schedules in accordance with budgets and business forecasts
  • Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
  • Recommend local attractions and restaurants for guests to visit
  • Inform guests of all hotel services and amenities
  • Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
  • Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in
  • Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types

Job Qualifications:

  • Ability to operate hotel PMS Systems
  • Ability to multitask, prioritize and manage time
  • Highly motivated team player with strong initiative and desire for achievement
  • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program:How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

  • Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available!
  • Dependent care FSA
  • Identity Theft Protection Insurance
  • Commuter benefits including transit & parking
  • Pet Insurance
  • PTO and Payroll Incentives for Annual Wellness Exams
  • Employee Assistance Program
  • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
  • Paid Sick and Vacation Time
  • Family Leave
  • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

  • Incentive based bonus program
  • Free room nights at our hotels and employee discounts within your hotel brand
  • Discounts for friends and family within your hotel brand
  • Team Member of the Month, Quarter, and Year recognition and bonus
  • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
  • Career Growth through our in-house training program with a path personalized to your desired goals
  • Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Salary Description
$21.00

Hilton Garden Inn Portsmouth Downtown

At A Glance

Nestled in the heart of historic Portsmouth, New Hampshire, the Hilton Garden Inn Portsmouth Downtown hotel is perfectly situated on the corner of Hanover and High Streets. Area restaurants, shops, and the Atlantic Ocean waterfront are a short walk from our hotel in Portsmouth, NH. We are centrally located to Manchester NH Airport and Boston Logan International Airport.

Retreat to a spacious guest room or suite. Be productive with complimentary WiFi while seated in a contemporary desk chair at the work desk. Stock the refrigerator with drinks or make a snack in the microwave. Suites feature a separate living area with sofa bed or double corner windows.

Start each morning with a cooked-to-order breakfast, or begin your evening with dinner in the Garden Grille & Bar. Sip a cocktail at our Pavilion Lounge and enjoy live music on Saturday nights. Be productive in our 24-hour business center, or host a small meeting or event in one of our event venues. Maintain your exercise regimen in the fitness center or swim in the indoor pool of our Portsmouth hotel.

Address 100 High Street, Portsmouth, NH 03801
Property Type Hotel
# Jobs 7
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