Assistant General Manager

Full-Time

Who this job will appeal to

This role will appeal to individuals who are passionate hospitality.  If you're driven by a desire to deliver personalized service and create a sense of community within a hotel setting, this opportunity will resonate with you. Those who appreciate guest interactions will find this role particularly fulfilling.

Why you will enjoy this job

You will enjoy this job because it allows you to be part of a great work environment within the hospitality industry. As a member of Home2 team, you'll have the opportunity to bring the brand to life. You'll work in a creative environment where your ideas and innovations are encouraged, allowing you to shape the guest experience in meaningful ways. The job offers the chance to connect with travelers, making each day both exciting and rewarding. 

The ideal candidate for this position

The ideal candidate for this position is a dynamic hospitality professional with a background in hotel management. They should possess exceptional leadership skills, with the ability to inspire and motivate a diverse team to deliver outstanding service.  The candidate should be creative, detail-oriented, and able to think outside the box to enhance the hotel's offerings. Strong communication and interpersonal skills are crucial for building relationships with guests and team members.  

What you will be doing

Ascent Hospitality is seeking a uniquely qualified hospitality leader to join our team as the Assistant General Manager at the Home2 in Hammond, IN. In this vital role, you will act as a key liaison for hotel guests and serve as the right hand to the General Manager while supporting Front Office operations and other departments such as Housekeeping, Laundry, and Engineering. Your focus will be on maximizing the hotel’s efficiency and profitability, fostering a positive work environment, and delivering exceptional guest service.

As the Assistant General Manager, you will monitor and evaluate daily operations, collaborate with the General Manager to create a supportive culture, and serve as a resource for front-line staff. Your responsibilities will include conducting daily walk-throughs, planning operational activities based on business volume, managing supplies and inventory, and responding to guest inquiries and complaints. With experience in hotel operations and leadership experience preferred, you will bring exceptional service orientation, proactive problem-solving abilities, and excellent communication skills to the team. If you’re passionate about hospitality and ready to make a difference, we invite you to join our team at the Holiday Inn Express.

Who you will be working with

In this role, you will be working alongside a diverse and dedicated team of hospitality professionals. This includes collaborating closely with the General Manager, department managers, and supervisors from Front Office, Housekeeping, and other operational areas. You’ll engage with front-line staff, providing support and guidance to ensure exceptional guest experiences. Your role will involve building a strong team dynamic, promoting effective communication across departments, and creating a positive work environment that empowers all team members to excel.

Where this job could take you

This job as Assistant General Manager at Home2 can pave the way for numerous career advancement opportunities within the hospitality industry. Gaining valuable leadership experience in this role will prepare you for higher-level positions such as General Manager within the Ascent Hospitality portfolio or other major hotel brands. You'll develop a robust skill set in operations management, guest relations, and team leadership, making you a strong candidate for roles in larger or more complex properties.  Overall, this position serves as a stepping stone for a fulfilling and dynamic career in hospitality management.